Pay online with GCash directly or by linking GCash

How to link

1. Tap the Profile icon on the Google Play Store
2. Tap Payments and Subscriptions > Payment methods
3. Tap Add GCash
4. Enter your GCash account information
5. Enter the 6-digit authentication code sent to your GCash registered mobile number
6. Review the details of the linking of online payment and select Authorize

Update or cancel a subscription

Subscriptions made on the Google Play Store are automatically renewed. You can visit Cancel a Subscription on Google Play for a quicker process, or follow the steps below:

1. On your Google Play Account, tap Payments and subscriptions > Subscriptions
2. Select your preferred subscription
3. Tap Update or Cancel subscription

Remove GCash as payment method

1. On your Google Play Account, go to Payments and subscriptions > Payment methods
2. Select GCash > More payment settings
3. You will be redirected to the GPay website with details of the GCash-linked account
4. Select the account then tap Remove to unlink your GCash account
5. Confirm again by tapping Remove

Request for a refund

Refunds are based on the policies and terms and conditions of both Google Play and the Developer of the app you subscribed to:

1. Google Play Store Website: Request for a refund via the Google Play to request refunds on purchases
   
2. App Developer: Contact the developer to get in touch with an Android app's developer

How to link

1. In your phone Settings, tap your Apple ID/Profile
2. Tap Payment and Shipping > Add Payment Method
3. Select GCash as your payment method
4. Tap Authorize
5. Enter your GCash account information
6. Enter the 6-digit authentication code sent to your GCash registered mobile number

Cancel a subscription

1. Go to the App Store
2. Tap your Profile icon
3. Tap Subscriptions to view the list of subscriptions
4. Select a subscription then tap Cancel Subscription

Remove GCash as payment method

Sign in to your Apple account with your Apple ID and select Payment Methods

How to link

1. Sign up or sign in to Netflix to select a subscription plan and fill out your account information
2. Select GCash as your payment option
3. Enter your GCash account information
4. Enter the 6-digit authentication code sent to your GCash registered mobile number
5. Review the details of the linking of online payment and select Authorize

Manage payments

1. Log in to your Netflix account
2. Select Manage payment info

How to link

1. Sign up or sign in to your Spotify account to select a subscription plan 
2. Select GCash as your payment option
3. Enter your GCash account information
4. Enter the 6-digit authentication code sent to your GCash registered mobile number
5. Review the details of the linking of online payment and select Authorize

Manage payments

On your Lalamove app, tap the hamburger icon on the upper left and select Payment Methods

How to link

1. Sign up or sign in to Disney+ (iOs/Android) and input your mobile number and email address
2. Select the subscription plan you want to avail
3. Select GCash as a payment method
4. Open your GCash app and tap QR
5. Scan the QR code with your GCash app
6. Review the details of the linking of online payment and select Authorize
7. Enter the 6-digit authentication code and tap Next
8. Wait for the SMS confirming the linking of your account

Manage payments

Log in to your Disney+ account via web browser, select your Profile > My Space > Help & Settings

How to link

1. Sign up or log in to Foodpanda (iOs/Android)
2. Order food or shop using the app 
3. At the checkout page, select GCash as a payment method
4. Log in to your GCash app
5. Review the details of the linking of online payment and select Authorize
6. Enter the 6-digit authentication code and tap Next

Manage payments

On your Foodpanda app, tap the hamburger icon on the upper left and select Balance and payment methods

How to link

1. Sign up or log in to Lalamove (iOS/Android)
2. Tap the hamburger icon on the upper left corner
3. Select Wallet > Payment Methods
4. Tap GCash (Alipay+ Partner)
5. Log in to your GCash app
6. Review the details of the linking of online payment and select Authorize
7. Enter the 6-digit authentication code and tap Next

Manage payments

On your Lalamove app, tap the hamburger icon on the upper left and select Payment Methods

If your Pay Online transaction was declined, try the following troubleshooting steps:

1. Check your network signal and make sure you have a stable connection
2. Check what your Wallet and Transaction Limits are based on your GCash Profile
3. Check if your GCash balance is enough for your Pay Online transaction
4. If you still have an issue after checking the steps above, submit a ticket here

To help improve security, your confirmation messages were moved from your text message inbox (SMS) to your GCash App Inbox and Transaction History.

Should you wish to ask for a refund, or you inputted the wrong information or if you aren’t sure if the transaction pushed through, please contact the partner directly.

If you were charged twice for a transaction due to a system error, please submit a ticket here.

Check if you fulfill the mechanics or Terms & Conditions of the e-voucher. If you meet the requirements but the code is still not working, submit a ticket here.

If you notice an unfamiliar charge to your account, this could pertain to any of your previous subscriptions or trials with auto-debit you may have made such as on Google Play Store or Apple Store.

Always check your apps for any subscriptions and auto-payments. If you do not have any subscriptions, read more about how to spot and report unauthorized transactions or phishing.

If you used your GCash card for a payment, please visit Pay with your GCash card.