Pay Online

• GCash has been directly integrating with several leading brands for onboarding of partner's mini app inside GLife.  This means GCash customers can make seamless transactions with various type of partners without the need to jump off their GCash app and sign in or even create an account on the partner app
• GCash also continues to integrate itself with other webpay and mobile app partners as a suitable payment option upon check out.  This means GCash customers can shop practically anywhere in the world via online be virtual or physical items and more!  

Steps to pay using GCash on webpay transactions

1. Upon going through the orders, select GCash as payment method
2. Proceed with authorizing the GCash payment
   • You will be asked to log in your GCash account and provide OTP that will be sent to your mobile number via SMS
3. Confirm payment
   • You should receive SMS notification confirming the payment

Steps to order from Merchant's mini app in GLife

1. Go to GLife in GCash dashboard
2. Select merchants to order from
   • First time visitors may be asked to authorized to register ones' GCash KYC to continue
   • Some merchants may ask you to determine branch to order from
   • Some merchants may ask you to select between DELIVERY or PICK UP
   • Some merchants may sell voucher or gaming access or products
   • Plus other varieties of transactions depending on merchants integrated
3. Make the selections and proceed to checking out or making the payment
4. Select PAY WITH GCASH button to confirm the payment
   • GCash is an exclusive payment option for merchants mini app within GLife
5. You will be redirected back to the order page once payment has been confirmed
6. You will receive an SMS notification about your payments

FREQUENTLY ASKED QUESTIONS

1. Why do I see some merchants having the logo of names like Booky or AUB Payment / Botty?
   • Most of our partners are directly integrated with GCash.  However to extend our customers' reach to more businesses, we partnered with a number of aggregators who carries with them existing partnered merchants who may also benefit having GCash as a payment option
   • To know more about these merchants and guidelines on their support handlings:
     • AUB Paymate / Botty merchants guide
     • Booky merchants guide
2. When should I reach out to merchants directly for concerns?
   • Concerns that require urgency and need to be resolved within an hour or two. For example:
     • Delivery not arriving on time
     • Issues on delivered food and rider already left
     • Confirmation of delivery schedule
     • Changes on delivery, pick up, or dine in schedules
   • Successfully confirmed GCash payments (SMS notification received) but for some reason it did not post on the merchants' end
3. What can merchants provide that GCash may not be able to?
   • Immediate intervention on ongoing orders
   • Real time visibility on the status of deliveries and other services related concerns
   • Decision on whether to reprocess orders or ask GCash to refund them
4. Can I cancel my order?
   • Cancellation and modification of orders are subject to merchant partners' approval
   • Best to contact the merchant directly to request for cancellation
5. Why is there a delay on delivery?
   • Delays on delivery could be due to various reasons with one of which could be driver got lost
   • Best to coordinate with merchants directly for real time intervention and updates
6. What happens if there are no nearest branch available?
   • The system might still suggest a location you may want to order from
   • Be sure to carefully check the branch being recommended to avoid issues on order due to distance
7. Why aren't all merchants of an aggregator available in GLife?
   • It's possible that the missing merchant has not been integrated yet or is still on the process of integration
8. What happens if I ordered pick up and all of a sudden I'm unable to go to the restaurant?
   • Orders may no longer be cancelled or mode of receiving may not be change.  You may try to book for a third party delivery service to pick up the items ordered
9. When should I reach out to GCash?
   • For payment related concerns where:
     • An error occurred but GCash wallet has been deducted
     • This could mean the payment did not reach Botty's system
     • GCash will still have to validate with merchants to confirm refund eligibility
10. What would GCash do to address the dispute raised?
    
    • GCash will first validate status of payment and e-wallet deduction
    • GCash will then raise to merchants for further validation and confirmation of refund
    • Entire handling could take between 1 to 7 days depending on availability of information