Here are the following reasons and solutions on why your bill payment is being rejected:
Account Related Reasons
To submit a ticket in the help center, click here.
Our Mastercard self-help options via our Hotline is taking a break from July 12, 2022 to July 18, 2022 to make way for a scheduled system maintenance. You may still be able to reset your GCash Mastercard PIN via the GCash App during the activity period.
Received a suspicious, spam message or a scam attempt? #GCheckMuna and do not click any link received. Act fast by reporting to us through our Fraud Report Form. We will take immediate action on your concern. Let's be vigilant and combat fraud together, ka-GCash! Click here to submit a fraud or phishing attempt report.