Cashed in to the wrong number

If you cashed in to the wrong GCash account, contact your bank or e-wallet right away. Each provider has its own refund policy.

What to do:

1. Get your transaction receipt or confirmation.
2. Contact your provider directly to request a refund. Your provider is the issuing bank, e-wallet, or ECPay (for GPO).
3. Your provider will coordinate with GCash.
4. Wait for their update. Refund processing time depends on their investigation.

Note: GCash cannot initiate the refund without coordination from your issuing bank or e-wallet.

If you need more help, please log in to the GCash app and Chat with Gigi.