Contact your GInsure Insurance Provider
For GInsure claims, refunds, changes, or questions, contact your insurance provider directly.
Tap a provider below to see their info and contact details.
AXA
- If you have any inquiries, please fill out the AXA Customer Help form. The customer servicing partner, InsuranceKo, will get back to you via SMS or phone call within 7 days
- Office hours: 8am to 5pm, Monday to Friday
- Insurance Product: Hospital Assist
BPI MS Insurance
- Hotline: (+63 2) 8840-9999 / (+63 2) 8840-9966
- Email Address: bpimsclaims@bpi.com.ph
- Insurance Product: Compulsory Third Party Liability (CTPL)
Cebuana Lhuillier
- Hotline: (02) 8895-1093
- Facebook Messenger: @cebuanalhuillier
- Email Address: cebuanacares@pjhuillier.com
-
Insurance Products:
- Personal Accident Basic
- EmployeeCare
- DriverCare
CHUBB
- Hotline: (+632)7756-5410, Monday to Friday, 9:00 AM-5:00 PM, excluding public holidays
- Email Address: gcashcustomerinquiries@chubb.com
- Website: www.chubbclaims.com.ph
-
Insurance Products:
- Bill Protect
- Online Shopping Protect
- Send Money Protect
FPG Philippines
- Hotline: (02) 8859-1200
- Facebook Messenger: @fpginsurance.ph
- Email Address: phcustomercare@fpgins.com
-
Insurance Products:
- MyPAP Mate
- MyCTPL Mate
- Home Fire Protect
FWD
- 24/7 Customer Connect: +632 8888 8388
- Email Address: CustomerConnect.ph@fwd.com or claimsconnect.ph@fwd.com
- Omne by FWD App: Submit your claim directly through the app (CTPL)
Generali Philippines
-
Hotline:
- (02) 8580-6600
- 09178941135 (Globe)
- 09399251505 (Smart)
- 09328671136
- 09257755089 (Sun)
- Facebook Messenger: @GeneraliPH
- Email Address: customercare@generali.com.ph
-
Insurance Products:
- GenProtect Basic 50
- GenProtect Basic 100
- GenProtect Plus 50
- GenProtect Plus 100
InLife Insular Life
- Hotline: (02) 8876-1800 or Toll Free 1-800-10-4678527
- Facebook Messenger: @InsularLifePH
-
Insurance Products:
- Premium Protect
- Premium
Insular Health Care
- Hotline: (02) 8813-0131 local 8364 or (02) 8813-0131 (Press 1) 1-800-10-8177857
- Facebook Messenger: @insularhealthcareph
-
Insurance Products:
- ER Care All-in 80 Adults
- ER Care Booster 100 Premium
- ER Care Booster 60
- ER Care Booster 100
- MedConsult Seniors
- MedConsult Adults
- ER Care All-In 100 Adults
- ER Care Booster 80 Premium
- ER Care Booster 60 Premium
- ER Care Booster 80
- ER Care Basic 50
- ER Care All-in 100 Adults Premium
- ER Care All-in 80 Adults Premium
Malayan Insurance Philippines
- Hotline: (02) 8628-8600
- Facebook Messenger: @MalayanInsurancePH
- Email Address: csc@malayan.com
-
Insurance Products:
- Pet Insure (Dog)
- Travel Master with COVID-19
- Negosyo Insure
Oona
- Mobile No:
- (+63) 920 918 6242 (Smart)
- (+63) 917 581 7175 (Globe)
- Email Address: teleservice@oona-insurance.com.ph
- Landline: +632-8876-4400
PGA SOMPO Insurance Corporation
- Hotline: (02) 8811-3417
- Facebook Messenger: @pagasompo
- Email Address: inquiry@pagasompo.com
- Insurance Product: Online Shopping Insurance
Pioneer
-
Hotline:
- 0917 522 0397
- 0917 832 1638
- Email Address: applyofwinsurance@pioneer.com.ph
- Insurance Product: OFW Insurance
Pru Life UK
-
Hotline:
- (02) 8887 5433 within Metro Manila
- 1 800 10 7785465 for domestic toll-free hotline
- Facebook Messenger: @prulifeukofficial
- Email Address: contact.us@prulifeuk.com.ph
-
Insurance Products:
- PRUPersonal Accident
- PRUPersonal Accident Jr.
SeaInsure
- Email: inquiries@support.seainsure.com.ph
- Contact Number: +632-8554-9585
-
Insurance Products:
- Cracked Screen Protection
- Gadget Protection
Singlife
- Hotline: (02) 8299-3737
- Facebook Messenger: Singlife Philippines
- Email Address: help@singlife.com
-
Insurance Products:
- Dengue with FREE COVID-19 Cover
- Cash for Medical Costs
- Cash for Income Loss (Any Cause)
- Cash for Income Loss (Accidents Only)
- Cash for Goals (Education)
- Cash for Goals
- 100-in-1
- 3-in-1 Protection Plan
- Ready, Set, Grow
Standard Insurance
- Hotline: (02) 8845-1111
- Facebook Messenger: @StandardInsurancePH
- Email Address: teamonline@standard-insurance.com
-
Insurance Products:
- Car Protect
- Compulsory Third Party Liability (CTPL)
- Pet Health
- Travel Protect Saver Plus
- Travel Protect International
Sun Life
-
Hotline:
- (02) 8849-9888
- PLDT Toll-free: 1-800-10-7865433 (outside Metro Manila)
- Email Address: sunlink@sunlife.com
- Insurance Product: Sun Life Accident and Term Insurance
Need more help?
After you buy a policy, you will get a message in your GCash app inbox and you can see it in your transaction history.
For any GCash support with your policy, tap: