What is GBayanihan?

1. Open the GCash app >  tap View All.
2. Scroll down and tap GBayanihan.
3. Choose from the list of NGOs you can support.

1. Find a cause.
2. Choose an NGO.
3. Tap “Give Support” > enter your donation amount.
4. Tap Next > Confirm after reviewing your donation details.

There is no set donation limit. You just need enough GCash balance.

To join GBayanihan, an NGO must have:

• A valid PCNC certification
• A current DSWD Public Solicitation permit

Note: If your NGO is exempt from either requirement, submit official proof of exemption and its legal basis for GCash review and approval. GCash is also waiting for the IRR for Executive Order No. 117 before updating related requirements.

You can also view the full list of NGOs partnered with GCash and their permits.

Once onboarded, your NGO will appear in the GBayanihan dashboard under View All > Pay > GBayanihan and will be grouped under the relevant categories.

If your NGO has a valid PCNC Certification and DSWD Public Solicitation Permit, email advocacy@gcash.com and state that you are applying for GBayanihan.

Please prepare digital copies of your PCNC Certification and DSWD Public Solicitation Permit for initial vetting.

If you have trouble paying:

1. Restart the app and check your internet
2. Troubleshoot common GCash app issues
3. Make sure you have enough balance
4. Check if the NGO is grayed out (this means it is down or under maintenance)

See examples of billers below:

Biller Available:

Biller Not Available

5. Check if you reached your GCash Transaction Limit (it resets every month)

Your donation shows as Bills Payment in Transaction History. Tap it to see the details and the name of the group.

Slow internet or heavy app use can cause multiple donations.

If you still have questions about multiple charges:

1. Go to Transaction History > tap your GBayanihan transaction
2. Tap Need Help? > I was charged more than once for my transaction.

Note: A refund is not guaranteed and depends on the organization.

If you entered wrong details:

1. Check your payment message – SMS, Transaction History, or App Inbox
2. Check your balance – See if your GCash wallet was deducted
3. Wait for a refund – Some billers may refund in 1–3 business days
4. Contact your biller – Ask if they can refund your payment

If you still don’t get a refund after the posting time:

1. Go to Transaction History > tap your GBayanihan transaction,
2. Tap Need Help? > I entered the wrong details.

Note: A refund is not guaranteed and depends on the organization.

If your payment failed, it may be due to weak internet or a double payment. Check your GCash wallet and Transaction History for a refund. Some billers may send the money back automatically.