What is GCash PocketPay?
PocketPay is an easy-to-use payment solution that lets businesses accept card payments using NFC-enabled smartphones. This makes payments fast and simple for both you and your customers.
Get Started with PocketPay
- Card Payment Acceptance: Merchants can accept card payments using their NFC-enabled Android phones, providing a portable solution for on-the-go transactions.
- Secure Login: Merchants can log in to the PocketPay app using their email or phone number with a one-time password (OTP) for enhanced security.
- Flexible Receipt Options: Merchants have the option to receive receipts via email.
- Transaction Management: Merchants can manage command actions, including processing returns or refunds, directly through the mobile platform.
- A verified GCash for Business Account: If you don’t have one yet, register for a GCash for Business account. This is necessary as PocketPay is linked to your GCash for Business account.
- Android-only NFC: The solution only works for Android NFC-capable devices. Make sure to enable NFC in your phone settings.
- Latest version of Android: To check your phone’s version of Android, go to Settings > About Phone > Software information.
- Open the Google Play Store and search “GCash PocketPay” (case sensitive) and download the app.
- Log in to the PocketPay App using your GCash for Business email or phone number.
- Enter the OTP.
Using PocketPay
You have three options to accept a payment:
(1) Fast Sale: When in a hurry and/or a new product not in the catalog is being sold
- Click “Sale” from the main screen
- Enter the transaction amount
- Ask the customer to tap the card at the back of the phone
- Ask the customer to hold the card until they see a screen that says "You can now remove your card" like below
- Once successful, you will see a confirmation screen and receipt
- Ask customers if they want a copy of the receipt
- If yes, tap “Get receipt” and select “Send to email”
- Enter the email address of the user and confirm
- The user will get a copy of the receipt via email
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- Click "Sale" from the main screen
- Select “Product”
- Search for the product
- Enter amount
- Tap “Add” if there’s another item for purchase
- Tap “Finish” once all items have been added
- Turn on “Inventory Acceptance” to deduct sold items from inventory
- Select “Tap on phone”
- Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card
- Ask customers if they want a copy of the receipt
- If yes, tap “Get receipt” and select “Send to email”
- Enter the email address of the user and confirm
- The user will get a copy of the receipt via email
(3) Custom Item: If one or more products availed are not yet in the catalog
- Click "Sale" from the main screen
- Select “Custom item”
- Enter the product description
- Enter amount
- Select “Tap on phone”
- Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card.
- Ask customers if they want a copy of the receipt
- If yes, tap “Get receipt” and select “Send to email”
- Enter the email address of the user and confirm
- The user will get a copy of the receipt via email
- Tap “Sales returns”
- Select a specific transaction
- Tap “Return sale”
- Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card
- Advise the customer that the return is being processed and should reflect in the customer’s bank account within the next few days
- Click “Products” and input the details of the product
- After entering products, go to the "Inventory" to:
- Accept Inventory: Add product quantities
- Inventory: Manage end-of-day stock levels
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- Tap “Inventory”
- Tap “Accept Inventory”
- Tap “Add,” then tap “Product”
- Search for the product and click it to edit the quantity and price. Tap “Add to document” once finalized
- Tap “Accept” and “Finish” once done
Need more Help?
If you're having issues with logging in to PocketPay on your device, check the following:
- Ensure that the number you used is the same number as your GCash for Business account.
- You can only log in to one device at a time. Ensure that you have logged out of your previous device before logging in to the next.
If you're still encountering an error, email partnersupport@gcash.com and include your: (1) mobile number for GCash for Business and (2) Terminal ID (TID)
Follow these steps:
- Try repositioning the customer’s card.
- Request the customer for a different card.
- Double check if the NFC setting of your phone is switched on
If you're still encountering an error, email partnersupport@gcash.com and include your: (1) mobile number for GCash for Business and (2) Terminal ID (TID)
If this happens for same-day transactions, here's what you can do:
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Tap “Sales returns”.
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Select a specific transaction.
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Tap “Return sale”.
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Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card.
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Advise the customer that the return is being processed and should reflect in the customer’s bank account within a few days.
No, we currently do not support this feature.
If this happens, first double-check if the group or inventory you are trying to add/edit/update already exists.
If you're still encountering an error, email partnersupport@gcash.com and include your: (1) Terminal ID (TID) and (2) Wallet Account Number (WAN)
- Check if the reversal can be found in the transaction history. If not, kindly try again.
- If you're still encountering issues with the reversal, provide the following information and advise the customer to file it with his/her issuing bank:
- Authorization code
- Card number
- Amount
- Transaction Date and Time
- RRN/STAN
Follow these steps:
- Log in to your GCash for Business account.
- Click "Wallet" on the main menu on the left side.
- Click "Transfer Funds" beside the amount in "Amount Balance".
- Input the refund amount and the customer's bank details.
- GCash will then settle the amount back to the merchant’s wallet after 2-5 days.
Try these troubleshooting steps:
- Exit the app and open it again.
- Restart your phone.
- Ensure that app is updated.
- Restart the app.
If you're still encountering an error, email partnersupport@gcash.com and include your: (1) Terminal ID (TID) and (2) Wallet Account Number (WAN)
To protect your account, email partnersupport@gcash.com with the following information to block the phone’s PocketPay feature:
- Wallet Account Number (WAN)
- Terminal ID (TID)
- Device/phone model
Email partnersupport@gcash.com with the following information to block the phone’s PocketPay feature:
- Wallet Account Number (WAN)
- Terminal ID (TID)
- Device/phone model
If you want to delete your PocketPay account, prepare the requirements below:
- Mobile number linked to the PocketPay account
- Email used to sign up for a GCash for Business account
- Wallet account number (WAN)
- Terminal ID (TID)
- Device/phone model
- Reason for deleting the PocketPay account:
- I no longer wish to use the PocketPay app
- I am not happy with the product
- My device linked to the PocketPay terminal is stolen
- My device linked to the PocketPay terminal is lost
- Others
Once you have all the requirements, please email partnersupport@gcash.com to request for account deletion. Please note that once your account has been deleted, you will need to go through the account linking process once again.
A customer service representative will review the details you shared and work on your request. Your profile will be updated within 3 days, and you'll receive an SMS confirmation on your GCash-registered number.