What is GCash PocketPay?

• Card Payment Acceptance: Merchants can accept card payments using their NFC-enabled Android phones, providing a portable solution for on-the-go transactions.
• Secure Login: Merchants can log in to the PocketPay app using their email or phone number with a one-time password (OTP) for enhanced security.
• Flexible Receipt Options: Merchants have the option to receive receipts via email.
• Transaction Management: Merchants can manage command actions, including processing returns or refunds, directly through the mobile platform.

1. A verified GCash for Business Account: If you don’t have one yet, register for a GCash for Business account. This is necessary as PocketPay is linked to your GCash for Business account.
2. Android-only NFC: The solution only works for Android NFC-capable devices. Make sure to enable NFC in your phone settings.
3. Latest version of Android: To check your phone’s version of Android, go to Settings > About Phone > Software information.

1. Open the Google Play Store and search “GCash PocketPay” (case sensitive) and download the app.
2. Log in to the PocketPay App using your GCash for Business email or phone number. 
3. Enter the OTP.

You have three options to accept a payment:

(1) Fast Sale: When in a hurry and/or a new product not in the catalog is being sold

1. Click “Sale” from the main screen
2. Enter the transaction amount 
3. Ask the customer to tap the card at the back of the phone
4. Ask the customer to hold the card until they see a screen that says "You can now remove your card" like below

5. Once successful, you will see a confirmation screen and receipt

6. Ask customers if they want a copy of the receipt
   • If yes, tap “Get receipt” and select “Send to email”
   • Enter the email address of the user and confirm
   • The user will get a copy of the receipt via email
     
     

1. 1. Click "Sale" from the main screen
   2. Select “Product”
   3. Search for the product
   4. Enter amount
   5. Tap “Add” if there’s another item for purchase
   6. Tap “Finish” once all items have been added
   7. Turn on “Inventory Acceptance” to deduct sold items from inventory
   8. Select “Tap on phone”
   9. Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card
   10. Ask customers if they want a copy of the receipt
       • If yes, tap “Get receipt” and select “Send to email”
       • Enter the email address of the user and confirm
       • The user will get a copy of the receipt via email

(3) Custom Item: If one or more products availed are not yet in the catalog

1. Click "Sale" from the main screen
2. Select “Custom item”
3. Enter the product description
4. Enter amount
5. Select “Tap on phone”
6. Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card.
7. Ask customers if they want a copy of the receipt
   • If yes, tap “Get receipt” and select “Send to email”
   • Enter the email address of the user and confirm
   • The user will get a copy of the receipt via email

1. Tap “Sales returns”
2. Select a specific transaction
3. Tap “Return sale”
4. Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card
5. Advise the customer that the return is being processed and should reflect in the customer’s bank account within the next few days

1. Click “Products” and input the details of the product
2. After entering products, go to the "Inventory" to:
   • Accept Inventory: Add product quantities
   • Inventory: Manage end-of-day stock levels

1. 1. Tap “Inventory”
   2. Tap “Accept Inventory” 
   3. Tap “Add,” then tap “Product” 
   4. Search for the product and click it to edit the quantity and price. Tap “Add to document” once finalized
   5. Tap “Accept” and “Finish” once done

If you're having issues with logging in to PocketPay on your device, check the following:

• Ensure that the number you used is the same number as your GCash for Business account.
• You can only log in to one device at a time. Ensure that you have logged out of your previous device before logging in to the next.

If you're still encountering an error, email partnersupport@gcash.com and include your: (1) mobile number for GCash for Business and (2) Terminal ID (TID)

Follow these steps:

• Try repositioning the customer’s card.
• Request the customer for a different card.
• Double check if the NFC setting of your phone is switched on

If you're still encountering an error, email partnersupport@gcash.com and include your: (1) mobile number for GCash for Business and (2) Terminal ID (TID)

If this happens for same-day transactions, here's what you can do:

• Tap “Sales returns”.

• Select a specific transaction.

• Tap “Return sale”.

• Ask the customer to tap the card at the back of the phone and wait for the instruction to remove the card.

• Advise the customer that the return is being processed and should reflect in the customer’s bank account within a few days.

No, we currently do not support this feature.

If this happens, first double-check if the group or inventory you are trying to add/edit/update already exists.

If you're still encountering an error, email partnersupport@gcash.com and include your: (1) Terminal ID (TID) and (2) Wallet Account Number (WAN)

• Check if the reversal can be found in the transaction history. If not, kindly try again.
• If you're still encountering issues with the reversal, provide the following information and advise the customer to file it with his/her issuing bank:
  • Authorization code
  • Card number
  • Amount
  • Transaction Date and Time
  • RRN/STAN

Follow these steps:

1. Log in to your GCash for Business account.
2. Click "Wallet" on the main menu on the left side.
3. Click "Transfer Funds" beside the amount in "Amount Balance".
4. Input the refund amount and the customer's bank details.
5. GCash will then settle the amount back to the merchant’s wallet after 2-5 days.

Try these troubleshooting steps:

• Exit the app and open it again.
• Restart your phone.
• Ensure that app is updated.
• Restart the app.

If you're still encountering an error, email partnersupport@gcash.com and include your: (1) Terminal ID (TID) and (2) Wallet Account Number (WAN)

To protect your account, email partnersupport@gcash.com with the following information to block the phone’s PocketPay feature:

• Wallet Account Number (WAN)
• Terminal ID (TID)
• Device/phone model

Email partnersupport@gcash.com with the following information to block the phone’s PocketPay feature:

• Wallet Account Number (WAN)
• Terminal ID (TID)
• Device/phone model

If you want to delete your PocketPay account, prepare the requirements below:

• Mobile number linked to the PocketPay account
• Email used to sign up for a GCash for Business account
• Wallet account number (WAN)
• Terminal ID (TID)
• Device/phone model
• Reason for deleting the PocketPay account:
  • I no longer wish to use the PocketPay app
  • I am not happy with the product
  • My device linked to the PocketPay terminal is stolen
  • My device linked to the PocketPay terminal is lost 
  • Others

Once you have all the requirements, please email partnersupport@gcash.com to request for account deletion. Please note that once your account has been deleted, you will need to go through the account linking process once again.

A customer service representative will review the details you shared and work on your request. Your profile will be updated within 3 days, and you'll receive an SMS confirmation on your GCash-registered number.