Tap below to change your GCredit mobile number, delete your GCredit, or learn what to do when your GCredit was deactivated or revoked:
You must meet these two requirements to change your mobile number registered to GCredit, or your request will be rejected.
- Both your old and new GCash accounts must be registered to the same account owner
- Your new GCash mobile number must be fully verified
If you want to file a request to change your mobile number registered to GCredit, you can submit a ticket and include your old and new GCash Mobile Numbers so that we can assist you.
Before requesting to delete your GCredit account, please make sure to settle all your dues. You will not be able to delete your GCredit account if you have outstanding dues.
To proceed with deleting your GCredit account, please submit a ticket here so that we can assist you.
Here are possible reasons why your GCredit account has been deactivated:
- Outstanding GCredit Dues. Settle your outstanding GCredit dues within 3 months
- Ineligible GScore. A decrease in your GScore may deactivate your GCredit account making you ineligible to use GCredit in future transactions
- Pending submission of additional details. Since CIMB Bank regularly conducts customer due diligence, you may be required to provide additional account details. Submit additional details needed to CIMB Bank
- Submission of invalid ID. The ID you submitted is either: not in the list of accepted IDs or does not match your details. Resubmit a valid ID found in the list of accepted IDs and make sure it matches your details
- Multiple GCredit accounts. Having multiple GCredit accounts under your name will deactivate all of your accounts. You must close your other GCredit accounts and maintain only one GCredit account
- You have not agreed to the terms and conditions of CIMB. Go to GCredit on your GCash dashboard to update your information and agree to CIMB’s terms and conditions.
Once you have fulfilled the requirements above, submit a ticket to request the reactivation of your GCredit account.
Your GCredit account has been permanently revoked due to any of the following reasons:
- Outstanding GCredit dues 3 months past due date - If you do not pay your GCredit dues within 3 months past your due date, your GCredit account will be permanently revoked.
- Foreign nationals - Your GCredit account will be permanently revoked if you are a foreign national because GCredit is only available for Filipinos.
- Maximum age requirement - If you have an existing GCredit account, your account will be permanently revoked once you are 65 years old.
When your account is permanently revoked, you will not be able to reactivate your GCredit account. This means you will no longer be allowed to use your GCredit for future transactions but you can still pay for your GCredit dues.
You will receive an SMS from GCash to notify you that your GCredit account has been revoked.