Tap below to change your GCredit mobile number, delete your GCredit, or learn what to do when your GCredit is deactivated or revoked:
You must meet these two requirements to change your mobile number registered to GCredit, or your request will be rejected.
- Both your old and new GCash accounts must be registered to the same account owner
- Your new GCash mobile number must be Fully Verified
To proceed, click here to file a request to change your mobile number registered to GCredit. Make sure to indicate your old and new GCash mobile numbers.
GCredit limit is meant to be a limited-time offer and is subject to regular review and evaluation. The credit limit you see on your dashboard may change depending on our assessment as well as other factors. Keep on using GCash and its other products for higher chances of getting better GCredit offers and perks. You will be informed through our official channels if you are eligible for a credit limit increase.
Before requesting to delete your GCredit account, please make sure to settle all your dues. You will not be able to delete your GCredit account if you have outstanding dues.
Here are possible reasons why your GCredit account has been deactivated:
- Outstanding GCredit Dues. Settle your outstanding GCredit dues within 3 months
- Ineligible GScore. A decrease in your GScore may deactivate your GCredit account making you ineligible to use GCredit in future transactions
- Pending submission of additional details. Since CIMB Bank regularly conducts customer due diligence, you may be required to provide additional account details. Submit additional details needed to CIMB Bank
- Submission of invalid ID. The ID you submitted is either: not in the list of accepted IDs or does not match your details. Resubmit a valid ID found in the list of accepted IDs and make sure it matches your details
- Multiple GCredit accounts. Having multiple GCredit accounts under your name will deactivate all of your accounts. You must close your other GCredit accounts and maintain only one GCredit account
- You have not agreed to the terms and conditions of CIMB. Go to GCredit on your GCash dashboard to update your information and agree to CIMB’s terms and conditions.
Once you have fulfilled the requirements above, you may click here to file a request to reactivate your GCredit account.
Your GCredit account has been permanently revoked due to any of the following reasons:
- Outstanding GCredit dues 3 months past due date - If you do not pay your GCredit dues within 3 months past your due date, your GCredit account will be permanently revoked.
- Foreign nationals - Your GCredit account will be permanently revoked if you are a foreign national because GCredit is only available for Filipinos.
- Maximum age requirement - If you have an existing GCredit account, your account will be permanently revoked once you are 65 years old.
When your account is permanently revoked, you will not be able to reactivate your GCredit account. This means you will no longer be allowed to use your GCredit for future transactions but you can still pay for your GCredit dues.
You will receive an SMS from GCash to notify you that your GCredit account has been revoked.