My QR code is expired or invalid when using RCBC Scan to Withdraw. What should I do?

If you encountered an error after scanning the QR code on the ATM, check the ATM’s screen for the error message: 

• Your QR code has expired - After generating the QR, the code is only valid for 5 minutes. Please generate a new cash out QR code then scan it again.
• Your QR code is invalid - Only QR codes generated through the GCash app's RCBC Scan to Withdraw page will be accepted at RCBC ATMs. Please generate a new cash-out QR code and scan it again.

Here’s how to generate a cash out QR code:

1. On your GCash App, tap View All Services
2. Select Cash Out
3. Tap RCBC Scan to Withdraw
4. Select Cash out via QR Code
5. Input the amount to cash out and tap Next
6. Review your Cash Out details and tap Proceed
7. Enter the 6-digit authentication code sent to your GCash registered mobile number. Tap Submit
8. You’ll be led to a page with your Cash Out QR code