I already paid my GLoan but it’s not reflecting yet. What should I do?
If you’ve paid your GLoan but it hasn’t been updated in your account, here’s what you can do:
- Open your GCash app and go to Borrow > GLoan.
- Tap on your loan account.
- Check your GLoan dashboard for any issues with your account.
- You can also check your GCash transaction history if the payment was successful
Please be reminded that the payment processing time depends on how you paid:
- Pay Bills: 3 business days
- GLoan dashboard: Instant confirmation
- Payment partners: 1 business day
If your payment was successful and the processing time has passed but it's still not reflecting, please click here to ask for help.
Need more Help?
For other inquiries or concerns, check out the following articles:
- I can’t make a payment for my GLoan account. What do I do?
- I still haven’t received my GLoan interest cashback after 14 days. What should I do?
- I was charged multiple times for one GLoan payment. What do I do?
- I was charged a penalty or additional fee even though I paid my GLoan on time. What do I do?