What happens if I’m not fully verified

Verifying your GCash account lets you use all our features and helps keep your account secure.

As required by the Bangko Sentral ng Pilipinas (BSP), you must verify your account within 12 months of creating it.

If you don’t verify your account

• You’ll only have access to basic services, such as Cash In, Pay Bills, Buy Load, and Receive Money.
• If your balance is zero, your account will be closed.
• If you still have a balance, your account will be suspended and a monthly maintenance fee of PHP 30 will be charged. The fee starts after suspension and continues until your balance reaches zero or 10 years have passed, whichever comes first. After this, your account will be deactivated and permanently closed.

If you see an “Account on Hold” message, it means your account has already been suspended or closed. To request help with your account, tap Chat with Gigi below.

What to do next?

• The best thing to do is verify your account as soon as possible.
• If you choose not to verify your account but would like to claim your funds, chat with Gigi below.