What happens if I’m not fully verified

Verifying your GCash account lets you use all features and keeps your account secure.

As required by the Bangko Sentral ng Pilipinas (BSP), you must verify your account within 12 months of creating it.

If you don’t verify:

• You’ll only have access to basic services like Cash In, Pay Bills, Buy Load, and Receive Money.
• If your balance is zero, your account will be closed.
• If you still have a balance, your account will be suspended and a monthly maintenance fee of PHP 30 will be charged. These fees start after suspension and will continue until your balance is zero or 10 years have passed, whichever comes first. After this, your account will be deactivated and permanently closed.

What to do?

• The best step is to verify your account as soon as you can.
• If you choose not to verify, click here to learn how to claim your funds.