Oona Smart Flight Delay

Oona Smart Flight Delay offers comprehensive coverage, providing access to premium airport lounges in the event of flight delays exceeding sixty (60) minutes. Delays will be based on ‘gate’ delay reporting from airlines and airports to FlightStats.

Jump to: 

• Coverage 
• Eligibility
• Purchase Oona Smart Flight Delay
• Claims and Cancellations
• Contact Oona 

Coverage

Oona Smart Flight Delay provides the following benefits during travel:

• Covers flight delays that reaches or exceeds 60 mins delay time
• Coverage of the policy is up to four (4) flights. 
• Travel Personal Accident Insurance
• Premium lounge access at over 1000 airport lounge locations worldwide is valid for 24 hours.

Eligibility

You can avail of this product for as long as you are a Fully Verified GCash user. 

Purchase Oona Smart Flight Delay 

Note: Before purchasing Oona Smart Flight Delay, please check the lounges affiliated with LoungeKeyTM available at the airport you are departing from or via their website. Also, make sure to purchase the policy at least two (2) hours before your scheduled departure time to become eligible.

1: On the GCash App, tap GInsure > Travel

2: Select Oona Smart Flight Delay

3. Verify your profile answer the questions and provide details 

4. Review the details of your purchase

5. Pay the required premium.

Once you've paid for your policy, no changes will be allowed. Please make sure that all information that you provided is correct before purchase.

All passes will be sent to you, and then you may choose to send them to your registered travel companion, who will be able to access the lounge, with or without your physical presence, as long as he has the lounge pass with him/her.

You will receive a payment confirmation of your successful Oona Smart Flight Delay.

Claims and Cancellations

Claims

Lounge Voucher

In the event your flight is delayed, Oona will automatically send you your premium airport lounge access voucher via your registered email address and SMS. 

If you have a registered travel companion/s, you will each receive multiple PDF attachments in a single email, each PDF being a lounge pass for each passenger with a unique LoungeKey TM QR code pass.

Personal Accident cover of PHP10,000

1. Notice of claim must be given to the Company within thirty (30) days after the occurrence or commencement of any loss covered by the policy, or as soon thereafter as is reasonably possible. 
2. In case of a claim, written proof of loss must be furnished to the Company at its office within ninety (90) days after the date of accident. Failure to furnish such proof within this period shall not invalidate nor reduce any claim if it was not reasonably possible to give proof within such time, provided such proof is furnished as soon as reasonably possible and in no event, except in the absence of legal capacity, be later than one (1) year from the time proof is otherwise required.

Standard Claim Documentary Requirements:

1. Original duly Accomplished Oona Claim Form
2. Original copy of Incident Report issued by competent authorities.
3. Copy of Insured’s Valid ID or Passport

Accidental Death

1. Certified true copy of Death Certificate
2. Copy of 1 valid ID of Beneficiary
3. Admissible proof of Beneficiary (e.g., Marriage Contract, Birth Certificate) 

Accidental Disablement 

1. Doctors Certification Describing nature and extent of disablement.
2. Indemnities payable under this policy will be paid within three (3) days upon receipt of written proof of such loss and completion of required documents.

Cancellation of Policy

Cancellation of policy is not allowed after you have purchased the Oona Smart Flight Delay.

Contact Oona

To contact Oona, please check out their available channels below:

• Email: 
  • For Inquiries: info@oona-insurance.com.ph
• Hotline
  • Mobile No:
    • SMART: (+63) 920 918 6242
    • GLOBE  (+63) 917 581 7175
  • Landline: +632-8876-4400