How do I cancel my subscription or unlink my GCash account to a merchant?

How to link

1. Tap the Profile icon on the Google Play Store
2. Tap Payments and Subscriptions > Payment methods
3. Tap Add GCash
4. Enter your GCash account information
5. Enter the 6-digit authentication code sent to your GCash registered mobile number
6. Review the details of the linking of online payment and select Authorize

Update or cancel a subscription

Subscriptions made on the Google Play Store are automatically renewed. You can visit Cancel a Subscription on Google Play for a quicker process, or follow the steps below:

1. On your Google Play Account, tap Payments and subscriptions > Subscriptions
2. Select your preferred subscription
3. Tap Update or Cancel subscription

Remove GCash as payment method

1. On your Google Play Account, go to Payments and subscriptions > Payment methods
2. Select GCash > More payment settings
3. You will be redirected to the GPay website with details of the GCash-linked account
4. Select the account then tap Remove to unlink your GCash account
5. Confirm again by tapping Remove

Request for a refund

Refunds are based on the policies and terms and conditions of both Google Play and the Developer of the app you subscribed to:

1. Google Play Store Website: Request for a refund via the Google Play to request refunds on purchases
   
2. App Developer: Contact the developer to get in touch with an Android app's developer

How to link

1. In your phone Settings, tap your Apple ID/Profile
2. Tap Payment and Shipping > Add Payment Method
3. Select GCash as your payment method
4. Tap Authorize
5. Enter your GCash account information
6. Enter the 6-digit authentication code sent to your GCash registered mobile number

Request for refund

1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund."
   
3. Choose the reason why you want a refund, then select Next.
4. Choose the app, subscription, or other item, then select Submit. 

Cancel a subscription

1. Go to the App Store
2. Tap your Profile icon
3. Tap Subscriptions to view the list of subscriptions
4. Select a subscription then tap Cancel Subscription

Remove GCash as payment method

Sign in to your Apple account with your Apple ID and select Payment Methods

How to link

1. Sign up or sign in to Netflix to select a subscription plan and fill out your account information
2. Select GCash as your payment option
3. Enter your GCash account information
4. Enter the 6-digit authentication code sent to your GCash registered mobile number
5. Review the details of the linking of online payment and select Authorize

Manage payments

1. Log in to your Netflix account
2. Select Manage payment info

How to link

1. Sign up or sign in to your Spotify account to select a subscription plan 
2. Select GCash as your payment option
3. Enter your GCash account information
4. Enter the 6-digit authentication code sent to your GCash registered mobile number
5. Review the details of the linking of online payment and select Authorize

How to link

1. Sign up or log in to Foodpanda (iOS/Android)
2. Order food or shop using the app 
3. At the checkout page, select GCash as a payment method
4. Log in to your GCash app
5. Review the details of the linking of online payment and select Authorize
6. Enter the 6-digit authentication code and tap Next

Manage payments

On your Foodpanda app, tap the hamburger icon on the upper left and select Balance and payment methods

How to link GCash as payment method

1. On your Grab app, go to Account or Profile, swipe to the right and select All payment methods

   

   2. Select GCash in the list of payment methods

   

   3. Enter the mobile number of your GCash account and tap Next. Then, enter the 6-digit authentication code (OTP) sent to your number

   4. Enter your GCash MPIN then tap Next

   5. Complete the linking process by tapping Link

   

   You’ll see a confirmation page once your GCash account is successfully linked. You can now use GCash as a payment method for Grab!

   

How to unlink GCash as a payment method

1. On your Grab app, tap Account on the lower right. Some users may need to go to Profile located on the upper right icon
2. Select GCash on your list of payment methods

3. Tap Unlink

After completing the steps above, your GCash account will be unlinked from Grab and you’ll be redirected to your Account page. 

How to link

1. Sign in to Lalamove
2. Tap the hamburger icon on the upper left corner
3. Select Wallet > Payment Methods
4. Tap GCash (Alipay+ Partner)
5. Log in to your GCash app
6. Review the details of the linking of online payment and select Authorize
7. Enter the 6-digit authentication code and tap Next

How to unlink 

1. Sign in to Lalamove
2. Tap the hamburger icon on the upper left corner
3. Select Wallet > Payment Methods
4. Tap edit and select Remove on your GCash number

Manage payments

On your Lalamove app, tap the hamburger icon on the upper left and select Payment Methods

How to link

1. Open and sign in to Angkas
2. Tap the hamburger icon on the upper left corner
3. Select Wallet > Payment Methods
4. Tap Link GCash 
5. Log in with your GCash app details
6. Review the details of the linking of online payment and select Next
7. Enter the 6-digit authentication code and tap Next
8. Tap Link

How to unlink

1. Open and sign in to Angkas
2. Tap the hamburger icon on the upper left corner
3. Select the hamburger icon and tap Wallet > Payment Methods
4. Tap Unlink

Manage payments

On your Angkas app, tap the hamburger icon on the upper left and select Payment Methods

How to link

1. Open and sign in to Move It
2. Select Account> Payment Methods
3. Tap +GCash 
4. Log in with your GCash app details
5. Review the details of the linking of online payment and select Next
6. Enter the 6-digit authentication code and tap Next
7. Tap Link

How to Unlink

1. Open and sign in to Move It
2. Select  Account > Payment Methods
3. Tap +GCash > Unlink

How to Link

1. On your Lazada checkout page, tap View All Methods 
2. Select GCash e-wallet > Confirm Selection
3. Tap GCash e-wallet
4. Enter your GCash number and tap Next 
5. Enter the 6-digit authentication code sent to your registered mobile number and tap Next
6. Login to your GCash account and tap Authorize

You will be taken to a page confirming Lazada’s successful linking to GCash.

How to Unlink

1. On your Lazada homepage, scroll down and tap Payment Options
2. Select your GCash number
3. Tap the three dots on the upper right and select Delete Payment Method

1. On your checkout page, scroll down and tap Payment Center / E-Wallet > Place Order
   
   
                                                              
   
2. Tap Pay 
3. Enter your GCash number and tap Next 
4. Enter the 6-digit authentication code sent to your registered mobile number and tap Next
5. Login to your GCash account and tap Next
6. Select Pay 

You will be taken to a page confirming that your Shopee order was successfully paid using GCash.

How to Link

1. On your Order Summary page, tap GCash > Link Gcash account

      2. Log in to your GCash account and tap Authorize

      3. Enter the 6-digit authentication code sent to your registered mobile number

You will be taken to a page confirming your TikTok Shop's successful linking to GCash.

How to Unlink

1. On your Tiktok Shop homepage, tap the hamburger icon and select Payment
2. Tap GCash 
3. Select Delete payment method > Remove

To use or update GCash as a payment method for Amazon Prime please link GCash to App Store (iOS) or Google Play Store (Android).

To unsubscribe from Amazon Prime, please cancel your subscription via Google Play or the App Store. 

If you’re trying to subscribe to recurring payments via automatic deduction from your GCash account, click here to ask for help, A customer service representative will contact you within 24 hours.

Common auto debit merchants include Google, Apple, Spotify, Netflix, and Disney+.

If you’re trying to pay by linking your GCash account to a merchant's platform for recurring transactions without re-entering credentials, click here to ask for help. A customer service representative will contact you within 24 hours.

Common link and pay merchants include Grab, Angkas, and Moveit.