Unable to create a GCash account
If you can't make a GCash account, it may be due to the following reasons:
- Your Selfie Scan was not accepted. Please make sure that your picture is clear and not blurred and that you are wearing proper attire and not wearing a mask or glasses.
- Your email address is invalid or does not follow the correct format. Please make sure you enter a valid and correct email address to receive updates from GCash
After checking the steps above, try creating a GCash account again. If the issues persists, please click here to ask for help.
If you still cannot make a GCash account:
1. You may have reached the allowable limit of GCash accounts you can link to your device and your email. You can only have one GCash wallet per mobile number. However, you can only have up to five different GCash wallets or mobile numbers registered to GCash.
2. Your GCash number may have violated our Terms and Conditions. Refer to Section 2, paragraph, as indicated below:
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- You are responsible for providing accurate registration information and for keeping your registration information up to date, or notifying us in the event of changes. In addition, as certain GCash Services may become available or be offered only on selective basis or promotional basis, supplementary information may be required from your end in order to enable the relevant GCash Services or avail of the GCash Service.
If you're still having issues with creating a GCash account, please click here to ask for help.