I can’t create or register for a GCash account. What do I do?

If you cannot create a GCash account, it might be because of the following:

1. Selfie Scan wasn't accepted
   Your selfie might not have been clear. Here's how to fix it:

• • Make sure your photo is clear, without blur
  • Wear proper attire, and avoid wearing masks or glasses

2. Invalid email address
   Your email might be incorrect or in the wrong format. To make sure you receive important updates, enter a valid and correct email address to receive updates from GCash. 
   
   
3. Account limit reached
   You may have reached the maximum allowable limit for GCash accounts Please note you can only register up to five different GCash accounts or mobile numbers under your name.
   
   
4. Mobile number has an existing GCash account
   If you're trying to create a GCash account and it asks for an MPIN, it means there’s already an existing GCash account linked to that number. To continue creating your GCash account, click here to ask for help. A customer service representative will contact you in 24 hours.
   
   
5. Issues within the GCash App
   To address this, please follow these steps to troubleshoot GCash app issues. If you tried this and still can't create a GCash account, click here to ask for help. Once it's been submitted, a customer service representative will contact you in 24 hours.
   
   
6. “Something went wrong” error

If you see this error message “Something went wrong” during registration, it may mean that:

• • You inputted an invalid name or details. The name or details you entered may be incorrect. Please ensure they match your valid ID.
  • You did not pass GCash's validation process. Your account registration is contingent upon meeting the requirements outlined in our Terms and Conditions and complying with Philippine laws and regulations. Unfortunately, we are unable to proceed with your application. Please refer to our GCash Terms and Conditions for more details.

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