I can’t create or register for a GCash account. What do I do?

If you cannot create a GCash account, it might be because of the following:

1. Selfie Scan wasn't accepted
   Your selfie might not have been clear. Here's how to fix it:

• • Make sure your photo is clear, without blur
  • Wear proper attire, and avoid wearing masks or glasses

2. Invalid email address
   Your email might be incorrect or in the wrong format. To make sure you receive important updates, enter a valid and correct email address to receive updates from GCash. 
   
   
3. Account limit reached
   You may have reached the maximum allowable limit for GCash accounts Please note you can only register up to five different GCash accounts or mobile numbers under your name.
   
   
4. Issues within the GCash App
   To address this, please check out ways on how to troubleshoot GCash app issues.
   
   
5. Violation of Terms and Conditions

Your GCash number may have violated our Terms and Conditions. Refer to Section 2, paragraph, as indicated below:

You are responsible for providing accurate registration information and for keeping your registration information up to date, or notifying us in the event of changes. In addition, as certain GCash Services may become available or be offered only on selective basis or promotional basis, supplementary information may be required from your end in order to enable the relevant GCash Services or avail of the GCash Service.

If you still cannot create a GCash account, click here to ask for help. Once submitted, one of our customer support specialists will respond to your concern within 24 hours.

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