My GCash account is still not verified after 3 days. What do I do?
After you've finished the verification process, it usually takes up to 3 days to review your application. You should receive an SMS update after 3 days.
If your verification is taking too long, here's what you can do to find out why it's delayed and resolve pending GCash verification issues:
Please go to the GCash app > Profile > Verify Now and check what you are seeing on your verification page.
- Haven't started the verification process
- Did not finish your most recent verification attempt
- Finished the process, but your most recent application was rejected
To proceed, tap Verify Now at the bottom of the screen to start or continue with the verification process. You should receive an SMS update on your verification after 3 days.
This means we need some additional documents from you before proceeding with your application. Tap “Continue Verification” to view the documents needed and submit them within 10 days to complete your verification.
Once you’ve submitted your additional documents, please expect an SMS update from us within 4 days. Please note that if you’re unable to submit the documents within 10 days, you will need to restart the verification process.
This means we've received your application and are currently reviewing it. This usually takes up to 3 days.
If it's been more than 3 days and you haven't received an update, please click here to follow up on your verification. Make sure to take a screenshot of your verification page and attach a photo of it when submitting your ticket for a smoother process!
Check out the articles below about verifying your GCash account
👉 What are the steps to get a fully verified account?👉 Accepted IDs for GCash Verification
👉 My GCash account verification failed. What should I do?