GCash account is still not verified or pending verification
We process applications and send SMS updates within 3 days.
If your verification is delayed, go to your GCash app, tap Profile > Verify Now and check what you’re seeing on the screen.
If you didn’t receive an update 3 days after applying, click here to follow up on your verification. Our support team will reach out to you within 24 hours.
If you see this, it could mean you:
- Haven't started the verification process
- Did not finish your most recent verification attempt
- Finished the process, but your most recent application was rejected
To proceed, tap Verify Now and finish the process. You’ll receive an SMS update after 3 days.
We need some documents from you. Tap “Continue Verification” to view the documents needed and submit them within 10 days.
Once you’ve submitted the additional documents, please expect an SMS update within 4 days.
Note that if you’re unable to submit the documents within 10 days, you will need to restart the process.