GCash account verification pending

Learn about the GCash verification process including expected timelines, potential delays, and how to submit additional documents if needed. Get help if your verification takes longer than 7 days.

While your application is being processed, you'll encounter the "We're verifying your account" page. The process of getting a fully verified GCash account takes around 7 days.

Some users will need to submit additional documents to complete their verification. You may submit your additional documents via the GCash app by tapping Profile > Verify Now > Continue Verification or via an open ticket in your GCash registered email.

There may be delays due to an unexpectedly high volume of verification applications.

If your verification goes beyond 7 days, click here to ask for help.