Can't transfer from GCash to bank
If you see an error when doing a bank transfer, tap the message and follow the steps:
For your security, let’s double check this transaction
GCash is checking for possible duplicate transfers. Wait 2 minutes, then check your Transactions page before trying again.
OTP Issue
Check your internet or mobile signal, then try the transaction again from the start.
Sorry, we’re unable to process your request or Unable to process your transaction
This is a GCash security check. Wait at least 1 hour before trying again.
If you still can’t use bank transfer, click here to contact support and attach a screenshot of the error. Our team will reach out to you within 24 hours.
Note: If your bank transfer fails, the full amount (including fees) will go back to your GCash wallet.