Cash in via Over-The-Counter
Cash in at convenient locations around you via over-the-counter!
Cash In Instructions
You may read step-by-step instructions on how to cash in over-the-counter via the GCash app:
- On the GCash homepage, tap Cash In
- Select Over-the-Counter
- You may view a map of nearby partners
- You may view cash in instructions by selecting a partner
For safe and seamless transactions, make sure to transact only with our official over-the-counter partners listed below:
| Convenience Stores |
Alfamart |
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Choicemart |
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Family Mart |
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Lawson |
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Puremart |
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Shell Select |
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Uncle John's |
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| Department Stores/Malls |
Ayala Malls |
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Robinsons Malls |
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SM Malls |
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Drugstores |
Generika |
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Mercury Drug |
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Southstar Drug |
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Watsons |
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Gas Station |
Petron |
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Seaoil |
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| Logistics |
LBC |
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Machines |
ETAP |
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Pay&Go |
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TouchPay |
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ZoomPay |
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BSP Coin Deposit Machine (CODM) |
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Payment Facilities |
AllBank |
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AllCash |
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Bayad Center |
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Bizooku |
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DA5 |
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ECPay |
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ExpressPay |
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Globe Store |
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GrowSari |
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iBayad |
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Optimum Remit |
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Panalo Express |
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PeraHUB |
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Posible |
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TrueMoney |
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VIP Payments Center |
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Pawnshop |
Cebuana |
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CVM Pawnshop |
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Jaro Pawnshop |
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Palawan |
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RD Pawnshop |
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Tambunting |
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Villarica |
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| Retail |
No Brand |
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Supermarket |
All Day Supermarket |
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Easy Day Shop |
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Ever Supermarket |
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Gaisano Grand |
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Jaynith's |
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Puregold |
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Robinsons Supermarket |
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Robinsons Easymart |
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Shopwise |
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SM Group of Supermarkets |
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The Marketplace |
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Ultra Mega |
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Waltermart |
Over-the-Counter Cash In Fees
Cash in fees may depend on the partner. If your transaction incurs a service fee, it will be automatically deducted from the amount you cashed in.
| Over-the-Counter Partner | Service Fee |
| BSP Coin Deposit Machine (CODM) | 0.00 (FREE) |
| Sari-Sari Store/ GCash Pera Outlet | 1% of cash in amount |
| All other partners and branches |
Monthly cash in limit*
*This limit refreshes on the first day of each month |
Track your Over-the-Counter Limits
This limit refreshes on the first day of each month, so you can cash in over the counter for up to PHP 8,000 for free every month.
You will receive a message via SMS and GCash App Inbox notifying you that you're about to reach the monthly over-the-counter cash in limit. Here's how you can check your limit:
Need more help?
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Example Cash In Scenario |
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May 1 You cashed in PHP 7,000 over-the-counter as your first cash-in for May. As you are below the limit this is free and you will receive Php 7,000 in your GCash wallet. |
Month of May Cash In | 0 |
| New Cash In Transaction | 7,000 | |
| Monthly Free Limit | 8,000 | |
| Is Transaction Above Limit? | No | |
| Service Fee (2%) | 0.00 | |
| Amount Credited | 7,000 | |
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May 5 You cashed in PHP 1,100. Since you have already cashed in PHP 7,000 before, the additional PHP 1,100 would mean you’ve reached the PHP 8,000 limit. Only the amount above the limit, PHP 100, is subject to the 2% service fee, so the computation would be: 100 x 0.02 = PHP 2 service fee. |
May Cash In | 7,000 |
| New Cash In Transaction | 1,100 | |
| Monthly Free Limit | 8,000 | |
| Is Transaction Above Limit? | Yes | |
| Amount Above Limit | 100 | |
| Service Fee (2%) | 2 | |
| Total Amount Credited | 1,098 | |
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June 1 You cashed in PHP 5,000. Since the PHP8,000 cash-in limit refreshes monthly, you will receive your total cash-in amount, PHP 5,000. |
June Cash In | 0 |
| New Cash In Transaction | 5,000 | |
| Monthly Free Limit | 8,000 | |
| Is Transaction Above Limit? | No | |
| Service Fee (2%) | 0.00 | |
| Total Amount Credited | 5,000 | |
The cash in transaction may take some time depending on your cash in method. Rest assured your funds are safe with us and you will receive a notification once this has been completed. Verify if your Cash In transaction was successful:
- Check your network signal and make sure you have a stable connection
- Check if you received an SMS confirmation from GCash
- Check your GCash Transaction History or App Inbox
- Check if you entered the correct mobile number
- Check if you entered the correct OTP. You have 3 attempts, after which, you will be asked to wait 5 minutes to try again
- If you used PayPal, Western Union, or MoneyGram, please double-check that the reference number was correct
- If you followed the steps above, but still haven't received your Cash In funds, submit a ticket.
It would be best if you reach out to the wrong recipient of the funds to ask for the money back.
Based on policy, we can only accommodate wrong cash-in reversal requests if the recipient is not a GCash user, or if only one digit is wrong and the wrong recipient has not used or withdrawn the money. If your concern falls under these cases, submit a ticket here. Other reasons may not be accommodated.
- Verify if you are still within your GCash wallet and transaction limits
- If the issue persists, submit a ticket here so that we can assist you
To help improve security, your confirmation messages were moved from your text message inbox (SMS) to your GCash App Inbox or Transaction History. To learn more, you may read about the Shift of SMS messages to GCash App Inbox.
If you have additional concerns, please submit a ticket here.