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Registration

How can I create a GCash account?

Any Philippine mobile number can register! GCash is free to use and open to all networks.

 

Turn your mobile phone into a secure virtual wallet when you register for a GCash account. Instantly pay bills, buy load, send money, shop, and more--all in the safety of your own home!

You can register through any of the following:

 

Register via the GCash App

  1. Go to the Playstore/App Store and search for the GCash App.
  2. Download and install GCash.
  3. Launch the GCash app and key in your current mobile number, then tap Next.
    001_Registration.png
  4. Enter the 6-digit Authentication Code sent to your mobile number, then tap Submit.

    Tap Resend Now if you didn’t get the code.

  5. Answer the required fields with your correct information, then tap Next.
    002_Fill_Information.png
  6. Review your answers, then tap Next.

    Tap the Back-App-Arrow-Application-Button-Design-1646213.png button to edit your information.

    If you have a referral code, tap the dropdown and enter the code.

    003_Review_Information.png
  7. Set and confirm your MPIN, then tap Submit.

    Avoid easily guessable MPINs like your birthday, 1234, or the last four digits of your phone number.

    004_Set_MPIN.png
  8. Confirmation pop-up screen will be displayed. Tap Proceed to Login. 
    005_Success.png
  9. On your first login attempt, enter the 6-digit Authentication Code sent to your registered mobile number for device authentication.

    You may need to authenticate your device again after 90 days. When that happens, enter the new code on the app for re-authentication.

  10. Confirmation screen will be displayed. Log in with your MPIN.

 

Register via *143# (USSD)

    1. Dial *143#.
    2. Enter the option for GCash, then tap Send.
    3. Enter the option for Register, then tap Send.
    4. Set and verify your MPIN.

      Avoid easily guessable MPINs like your birthday, 1234, or the last four digits of your phone number.

    5. Provide your information as prompted.

      If you entered an email address, key in 1 to confirm or 2 to go back. 

    6. Enter the option for Register.
    7. Confirmation screen will be displayed. Tap OK.
    8. Download and install the GCash App.

 

Troubleshooting 

Error Message Guide
GCash App: “Sorry, we are unable to proceed due to our account registration rules.”

Check the following possible reasons.

  1. Your email address is not understood by the system. Register again with a valid email address. 
  2. Your name is not understood by the system. Register again with the same name on your valid ID. 
  3. Your device has reached the maximum number of linked accounts. Submit a ticket for assistance.
*143# (USSD): “Connection problem or invalid MMI code.”
  1. Check your network signal and make sure you have a stable connection.
  2. Dial *143# and ensure to select a valid option/code.

 

Reminders:
  • Never share your MPIN or OTP (authentication code) with anyone.
  • Always keep your MPIN and other information updated to secure your account.

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