I was charged multiple times for my QR payment at GPO. What should I do?
If you were charged multiple times for the same QR payment, check your Transaction History first:
Option A: Only one transaction appears
If you were charged twice but only one transaction appears in your history, the other payment is still being checked.
The extra amount will be automatically reversed within 24 to 48 hours.
Option B: Two transactions appear
If both charges appear in your Transaction History, contact support through the GCash app:
- Go to Transactions.
- Select your QR payment.
- Tap Get Help > “I was charged more than once for my transaction.”
Important reminders
- File one ticket for each charge.
- Do not combine multiple charges in one ticket.
- Each charge has a unique Reference ID that we need to track.
- This helps our team check with the merchant which payment is valid and which one may be refunded.
- Attach a screenshot of each charge.
- Check your tickets for updates.
- Usually, one ticket will be rejected because the payment is valid, while the duplicate charge will be confirmed for reversal.