Offboarding for Merchants

If you got a trade letter about offboarding as a merchant (subject: GCash for Business Review), it means you can no longer use the GCash for Business Portal or any devices and services linked to it.

This may be due to risk or security issues or violations of the terms and conditions. For legal reasons, GCash may not be able to share the exact reason.

What happens and what should I do?

Removal of funds from wallet

• The trade letter explains the offboarding steps and tells you to withdraw all wallet funds within seven (7) business days.
• After 7 business days, if there is still money left, you must send a Letter of Claim. This is to request a manual transfer of your funds to:
  • an active, fully verified GCash account, or
  • a bank account you choose.
• The request must come from the same suspended merchant’s registered contact (the same account holder who was offboarded).

Additional funds will no longer be accepted

• Once suspended, the wallet cannot receive money anymore.

Device deactivation

• Devices will be turned off and can no longer be used to make transactions.
• The GCash team may collect the devices.

Removal of access to GCash for Business portal

• You can no longer log in to your GCash for Business account.

For any questions about the trade letter, you may email merchantsupport@gcash.com.