How to claim a Digital Tax Refund
Note:
Alipay+ Tax Refund is provided by Alipay+ under Alipay’s terms and conditions and privacy policy. Please review and accept these before using it in the GCash App.
Claim your travel tax refund easily with GCash! Get VAT or GST refunds from tax-free shops sent straight to your GCash wallet. This service is in partnership with Alipay and Global Blue.
Eligibility
- Filipino citizen
- Fully Verified GCash account
Available countries
As of July 2026, Digital Tax Refund is available in:
- Rome, Italy
- Munich, Germany
- Amsterdam, Netherlands
- Malpensa, Italy
- Argentina
- Austria
- Denmark
- Estonia
- Finland
- France
- Greece
- Kingdom of Saudi Arabia
- Latvia
- Norway
- Portugal
- Sweden
- Switzerland
Note: Tax refund availability may change depending on local rules and policies.
How to claim digital tax refund
- Go to the airport tax refund counter and submit your tax-free form for customs validation.
- Prepare the following documents and items:
- Passport
- Flight ticket
- Refund form
- Shopping receipt
- Unused purchased goods
- Wait for the tax refund counter agent to validate your documents and confirm your refund amount.
- Once validated, the agent will ask for your GCash Tax Refund QR code so they can send the refund to your GCash wallet.
- Open the GCash app and access the Tax Refund feature:
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If location tagging is enabled: Go to GCash Main Dashboard > Tax Refund
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If location tagging is disabled: Go to View All > Tax Refund
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- If location tagging is disabled, tap Get Started > select the country you are in.
- Generate your Tax Refund QR code:
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Go to Main Dashboard > Get Started > Show Code
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Tap Tax Refund QR Code
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- Show the generated QR code to the tax refund counter agent.
- After processing, the refund will be credited instantly to your GCash wallet in PHP with no extra fees.
- You will also receive a notification in your GCash App Inbox and Transaction History.
FAQs
Your Digital Tax Refund follows your GCash wallet and transaction limits. If you’ve already reached your limit, you can choose other refund options like bank transfer or credit card instead.
Please check directly with the tax refund counter agents. They handle document checks and exchange rates.
Ask the tax refund counter agent to check the status. If the transaction failed, they may ask you to use another refund method.
Fill out the tax-free form and drop it in the airport tax refund mailbox. The provider will send the refund to the card or bank account written on the form.
Need more help?
If the issue is with the refund itself, ask the refund counter staff or contact Global Blue:
- Email: taxfree@globalblue.com
- Phone: +006569225588 (SG)
- Service hours: Mon-Fri 09:00 - 16:00
- Website: https://www.globalblue.com