I got an error saying “Confirming your payment” after scanning a QR code to pay with GCash. What should I do?

If you received an error that says “Confirming your payment” after making a QR payment, this means we are currently verifying your transaction with the merchant. This can happen due to a delay in system communication.

What should I do next?

• Wait a few minutes. The transaction may still go through.
  Take a screenshot of the error message for reference.
• Show the error screen to the merchant to confirm that a payment attempt was made.
• Check your Transaction History in the GCash app to see if the payment was successful.

If the transaction still doesn’t appear after a few minutes, you may proceed with another payment method to complete your purchase.

If you haven't received an SMS confirmation or seen the adjustment in your Transaction History after 24 hours of your transaction date, click here to ask for help.

Need more Help?