Can't scan / QR not working issue
If you have issues scanning or generating a QR code:
- Clean your camera lens.
- Move your phone near the QR. It should fit in the box.
- Make sure the QR code is clear.
- Force quit and reopen your GCash app.
- Try these troubleshooting steps.
If you see this error while trying to pay, you don't meet the merchant's minimum age requirement and you can't proceed with this QR payment.