Manage your GCash Card
Once you've successfully ordered and received your GCash Card, learn how to manage your card information. Check out the in-app self-service features you can do with your GCash Card:
If you followed the steps above, but cannot link your GCash card to your account, please ensure that your GCash Card is not linked to an existing GCash account. If you're still having an issue with linking your card, click here to ask us for more help.
- On your GCash App, tap View All
- Select Cards
- Select a GCash Card
- Tap Lock Card
- Once locked, your GCash card will be grayed out.
Your new GCash mobile number must be fully verified or we cannot proceed with transferring your linked GCash card.
To proceed with the transfer, click here to file a request and include your old and new GCash mobile numbers and the last 4 digits of your card.
If you deactivate your GCash card, it will be permanently unlinked from your GCash account. Please note that this action is irreversible, and you won't be able to use your GCash card again. To proceed, follow the steps below:
- On your GCash app, tap View All
- Select Cards
- Select a GCash Card
- Tap Deactivate
- Review the deactivation notice. Tap Deactivate It
- Enter your card's 6-digit PIN
- You will be redirected to the GCash card page and the deactivated card will no longer appear
You will receive an SMS on your GCash registered mobile number and a GCash app inbox notification confirming the card deactivation. If you're having issues with deactivating your GCash card from your GCash account, please click here to ask us for help.
If you lost or misplaced your GCash card, follow the steps below to protect your account:
- Lock your card immediately through the GCash app to block any transactions
- Learn more about how to keep your account safe
- Click here to report your lost card so that we can assist you