How do I close or keep my eC-Savings GSave account active?
If you want to close your eC-Savings GSave account, follow the steps below:
Withdraw all remaining funds
Make sure you have withdrawn all the money from your eC-Savings account. You can’t close your account if you have funds left in the account.
Request for eC-Savings Account Closure
To request for the closure of your eC-Savings account, follow the steps below:
- Download the Bank Request Form: Click here to download the form.
- Fill Out the Bank Request Form: Indicate "Account Closing" in the "OTHERS" field in the form and provide the reason for your closure request.
- Prepare Your ID: Make a photocopy or scan of a valid government ID and sign the copy three times.
- Take a Selfie with your ID: Hold your ID copy and take a photo, clearly showing the three signatures.
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Email Your Request: Send an email to cebuanacares@pjlhuillier.com with "EC SAVINGS - ACCOUNT CLOSURE REQUEST" as the subject line along with:
- Your completed Bank Request Form
- A copy of your ID
- Your selfie/picture holding your ID copy.
How can I prevent my account from being closed?
Keep your account active by adding funds or making a transaction at least once every 3 months. If your account has a zero balance and no activity for 3 straight months, it will be automatically closed.
Contact Cebuana Cares
If you have any issues regarding your eC-Savings account, please don’t hesitate to reach out to Cebuana Cares. You can contact them through the following:
Email: cebuanacares@pjlhuillier.com
Phone:
(02) 7759-9800
(02) 8779-9800
SMS:
0917-8122737 (CARES) - GLOBE
0918-8122737 (CARES) - SMART
Need more Help?
For other inquiries or concerns, check out the following articles: