How to use Travel+ on GCash

How can I book a flight?

Note: Before you book, make sure your passport is valid for at least 6 more months after your trip. Check if you need a visa or other travel papers.

1. Select Flights. Choose your destination, departure date, and return date (for round-trip).
2. Check the list of flights. Times use 24-hour format (00:00–23:59).
3. Pick a flight and read Baggage and policy details. You can add extra baggage during payment (if allowed) or at check-in. Most flights have cancellation fees set by the airline.
4. Enter your details, tap Book Now, and pay with GCash within 30 minutes. If you do not pay in time, the booking fails. Make sure your GCash balance is enough.

Note: Before you book, make sure all names, dates, and details are correct. Wrong info can cause ticket problems, extra fees, or denied boarding, based on airline rules.

I just paid for the flight order, when will I receive my ticket?

After booking, the status shows “Ticketing”. When your ticket is ready, the status changes to “Ticket(s) Issued” and you get a confirmation email within 24 hours.

How do I check the flight booking details?

If you can’t find your confirmation email:

1. Check if you typed the correct email when you booked.
2. In the GCash app, tap the My Travel icon at the top right of the home page.

3. Select My Orders, then your flight.
4. Under Contact Info, check your email.
5. If it’s correct, check your email spam or junk folder.

My flight booking failed, when will I get my flight refund?
 

If your booking fails, the refund starts right away. You should see it in your GCash Wallet within 48 hours.

If you have not received the refund after 48 hours, please contact GCash Travel+ Customer Care.

Where can I check my ticket and flight time after the booking? 

1. Open GCash Travel+.
2. Tap the My Travel icon on the top right of the Travel+ home page.

3. Tap My Orders and select your flight.

Flight times use 24-hour format (00:00–23:59).

Example:

• Departure: Dubai (DXB) – May 19, 2025, 19:55 (7:55 PM), Monday
• Arrival: Manila (MNL) – May 20, 2025, 09:20 (9:20 AM), Tuesday
• Return departure: Manila (MNL) – June 16, 2025, 12:35 (12:35 PM), Monday
• Return arrival: Dubai (DXB) – June 16, 2025, 18:10 (6:10 PM), Tuesday

What if my flight got rescheduled/canceled?

If your flight changes or is canceled, the airline will send an SMS, email, or app notification. Make sure your contact details are correct and check your spam/junk folders. For the latest info, visit the airline’s website or contact the airline.

If you still need help, contact GCash Travel+ Customer Care.

How can I reschedule a flight if needed?

Not all flights can be changed. Check Baggage and Policy Details in your booking to see if changes and fees apply.

If changes are allowed:

1. Open the GCash Travel+ mini program and tap the My Travel icon on the top right.

2. Tap My Orders and pick your flight.
3. Tap Change and choose your new date.
4. In Remarks, type your preferred time or flight number (same airline and same cabin).
5. Wait up to 48 hours for an email from voyager-fliggy@service.alipay.com with the result.

If there is a change fee, pay with GCash within 30 minutes to confirm. If not paid in time, you must request the change again or keep your original flight.

Can I change my booking details (change name, change passport details etc.)? 

For any change to traveler details (like name or passport), contact GCash Travel+ Customer Care.

Extra fees may apply based on airline rules.

When will my flight booking get confirmed?
If your order is successful, you should get your flight ticket by email within 24 hours, unless your ticket status says something else.
 

I just completed my order, how soon will I receive my flight ticket?

After a successful order, your ticket is sent to your email within 24 hours, unless your ticket status says otherwise.

How can I cancel my booking and how am I going to receive a refund? 

Not all flights can be canceled. Check Baggage and Policy Details in your booking to see if cancellation and fees are allowed.

If cancellation is allowed:

1. On the GCash Travel+ home page, tap the My Travel icon on the top right.

2. Tap My Orders and select your flight.
3. Tap Refund and choose a reason.
   • For round-trip: you can cancel the whole trip or only the return flight after departure.
   • You cannot cancel just one single leg.
4. Tap Yes, cancel the flight to send your request.

If you cancel due to medical reasons, choose “Unable to fly due to medical reasons (proof needed)” and upload documents, which may include:

• Medical records and diagnosis
• Medical invoices (receipts)
• List of medicines
• Clear color copy of passenger’s passport
• Test results (lab, MRI, CT, X-ray, etc.)
• Doctor’s note saying the passenger cannot fly (with hospital stamp and doctor’s signature)
• Proof of relationship if family also cancels (birth or marriage certificate, or household register)

After you send the request, wait 24 hours for an email from voyager-fliggy@service.alipay.com about your cancellation status.

The refund may take up to 5 working days to show in your GCash Wallet.

How can I book a hotel?
On the GCash Travel+ homepage:

1. Tap Hotels. Search for your city or hotel and pick your check-in and check-out dates.
2. Choose a hotel and read the terms and privacy policy.
3. Enter your booking details.
4. Tap Book Now and pay with GCash. Make sure your GCash Wallet has enough balance.

Before you pay, make sure your dates are final. You cannot change your booking after payment.

After booking, the status shows “Confirming.”
When done, it changes to “Confirmed” and you get a confirmation email within 30 minutes.

To check your email:

• Tap the My Travel icon on the top right of the Travel+ homepage.

• Go to My Orders and open your hotel booking.
• Under Contact Info, check if your email is correct.
• Check your junk or spam folder.

If you do not get a confirmation email, your booking will be marked “Canceled” and you will get a refund within 5 working days.

How can I view my hotel booking details?
To see your hotel booking:

1. Tap the My Travel icon on the top right of the homepage.

2. Tap My Orders and select your hotel booking.

You will see your booking details and status.

If there is a problem in your destination city or hotel, GCash Travel+ will show a reminder under your booking.

How can I cancel a hotel booking?
You can cancel only if:

• Your check-in is more than 24 hours away, and
• The hotel allows cancellation.

If the hotel does not allow cancellation, GCash Travel+ cannot cancel it.

There may be cancellation fees, and you may not get a full refund.

To cancel:

1. Tap the My Travel icon on the top right of the homepage.

2. Tap My Orders and select the hotel booking.
3. Tap Cancel Booking.

When canceled, the status will show Canceled Successfully, and you will get an email.

How do I check if my device supports eSIM?

There are 2 easy ways to check if your phone supports eSIM:

1. Check by EID (Embedded Identity Document Number)

• Dial *#06# and press call.
• If your phone supports eSIM, you will see an EID number on the screen.

2. Check in your phone’s Settings

For iOS

• Go to Settings > General > About.
• If your phone supports eSIM, you will see an EID section.
• Make sure Carrier Lock shows No SIM Restrictions.

For Android

• Go to Settings > Network & Internet.
• If your phone supports eSIM, you should see a “+” button to add another mobile plan.

When can I install my eSIM?
Install your eSIM a few hours before you leave for another country.

Most eSIM packages start working when your phone gets mobile data from a local carrier at your destination. Some eSIMs start right after you install them, even if you are still in your home country.

Always read the activation policy of your eSIM first.

You can see the activation policy in your booking details in GCash Travel+:

• Tap the My Travel icon on the top right of the homepage > My Orders > choose your eSIM booking.

How to install and set up an eSIM?
Before you install, make sure:

• Your phone supports eSIM, and
• You have a stable internet connection.

Android devices

1. Go to Settings > Network & Internet.
2. Tap the “+” next to SIMs.
3. Tap Download a SIM instead and then Next.
4. Scan the QR code given by GCash Travel+.
5. When the network info appears, tap Download to install.

iOS devices

1. Go to Settings > Cellular > Add eSIM.
2. Tap Use QR Code and scan the QR code from GCash Travel+.
3. Tap Continue and wait a few minutes for the eSIM to connect.
4. Tap Done.
5. Tap Activate eSIM, then Continue to finish.

Can I top up data on my eSIM packages?
Yes. If you use a Daily Data Package, you can buy more data by tapping the Add On button.

• The add-on gives you extra data only.
• It does not extend the end date of your main eSIM package.

Example:

• You have a 7-day daily data package.
• On the last day, you buy an add-on, and only 5 hours are left before your plan ends.
• The add-on data will work right away, but only for those 5 hours.
• Even if the add-on can last up to 24 hours, it will still end when your original package ends.

If you need data after your package expires, you must buy a new eSIM package.

How do I view my current data usage?
To check your eSIM data usage in GCash Travel+:

1. Tap the My Travel icon on the top right of the GCash Travel+ homepage.

2. Tap My Orders and find your eSIM package.
3. You will see a gauge showing your used data and remaining data.

You can also check data usage in your phone’s Settings. Most phones that support eSIM have a section where you can see mobile data usage.

How can I book an attraction or tour ticket?
On the GCash Travel homepage:

1. Tap Attractions.
2. Pick your city or the attraction/tour you want.
3. Read the terms and privacy policy.
4. Tap Book Now and pay with GCash.

Before you pay, be sure your date is final. You cannot change your booking after payment.

Your booking is confirmed when the status shows "Confirmed" on your order page and you get a confirmation email.

To check your email:

• Tap the My Travel icon on the top right of the GCash Travel+ homepage.

• Tap My Orders, open your booking, and check Contact Info.
• Check your junk or spam folder.

If you do not get the email, your booking will be marked "Canceled", and you will get a refund within 5 working days.

How can I view my attraction/tour booking details?
To see your booking:

1. Tap My Travel > My Orders.
2. Select your attraction/tour booking.

Some places will send you to their official site to download your e-ticket. Follow the steps on that site.

I booked a day tour, will the tour operator reach out to me?
Some tour operators may contact you before the trip, but this depends on the package. Check your Booking Details.

If no one contacts you, go to the meeting place at the time shown. This is in Itinerary Details on the Reservation Details page.

If you need help, contact GCash Travel+ Customer Care.

Can I cancel my booking?
Before you book, read the cancellation policy in Product Details.

After your booking is confirmed, you can see the rules in the Cancellation Policy tab in your order.

Note: Before booking a car rental, make sure you are at least 18 years old and have a valid driver’s license from your home country. You must have a full license for at least 1–2 years. Check the exact rules on the booking page. Provisional/learner licenses are not accepted.

If your driver’s license uses a non-Roman alphabet (for example: Arabic, Chinese, Cyrillic), you should get an International Driving Permit (IDP). Licenses from countries not in the IDP treaty must also have an official English translation.

If you rent a car in the EU and you are from a non-EU country, you must show an International Driving Permit together with your local license.

How can I book a car rental?

1. Select Car Rentals and search for your city or hotel.
2. Enter:
   • Pick-up and drop-off location
   • Pick-up and drop-off time
   • Driver’s age
3. Choose your car type and rental provider.
4. Read the terms and privacy policy.
5. Tap Book Now and pay with GCash. Make sure your GCash Wallet has enough balance.

Check that your email and details are correct:

• Tap the My Travel icon on the top right of the GCash Travel+ homepage.

• Select My Orders, find your car rental booking, and check Contact Info.
• Look in your junk or spam folder for the confirmation email.

If you do not get the email, your booking will be marked "Canceled", and you will get a refund within 5 working days.

How can I cancel my car rental?
Canceling may have a fee, or you may not get a refund. Please read the cancellation policy and terms before you cancel.

To cancel your booking:

1. Tap My Travel > My Orders and select the car rental booking you want to cancel.
2. Tap Cancel Booking.

What happens if my car rental gets cancelled or delayed?
If your trip is delayed or changed, contact the car rental company right away and tell them your new arrival time.

If you add your flight details to the booking, the rental company may track your flight and hold the car for up to 1 hour (as long as it is within their business hours). This is not guaranteed.

My car rental was in bad condition when I picked it up, what should I do?
If the car is in bad condition when you pick it up:

• Tell the car rental staff immediately and ask for a different car.
• If they do not fix the problem, contact GCash Travel+ Customer Care so we can help arrange another car with the rental company.

Can there be more than one driver who drives the car while we're using the service?
Yes. You can have more than one driver.

At the rental counter:

• Ask the staff to add an extra driver.
• The extra driver must be there in person with their license and ID.

You pay the car rental company for any extra drivers when you pick up the car. If you do not add them properly, insurance may not cover you, and you may be fully responsible for any damage.

Some rental companies charge a fee for each extra driver. Some may allow one free extra driver. Please ask the rental company for the exact prices and rules.

I'm involved in a car accident, how do I claim my insurance?
We are very sorry this happened. Please keep these documents safe:

• Car rental agreement
• Car damage inspection report
• Receipt of penalty/charges for the insurance claim

To start the insurance claim:

• Contact the GCash Travel+ Customer Care Team and send them the documents above.

Processing time for the claim may vary, depending on the insurance company.

How can I book a train ticket?

1. Tap Train. Search your origin and destination and pick your departure date.
2. Enter: origin station, destination station, date of departure, and number of passengers (adult, senior, youth).
3. Choose your time and train carrier.
4. Confirm your seat type and read the policies.
5. Tap Book and pay with GCash. Make sure your wallet has enough balance.

Check that your email and details are correct:

• Tap the My Travel icon on the top right of the GCash Travel+ homepage.

• Select My Orders, find your train booking, and check Contact Info.
• Check your junk or spam email folder.

If you don’t get the email, your booking will be marked “Canceled”, and you’ll get a refund within 5 working days.

Can I reserve a specific seat?
No. Seat selection is not supported.

Seats are set automatically by the train carrier. If you have special needs, please contact the train carrier.

You can see carrier details and your order when you tap the My Travel icon > My Orders.

How long does it take for me to receive my booking confirmation after the payment has been made?
You should get your booking confirmation within 5 minutes after payment.

If you do not get the email, please contact GCash Travel+ Customer Care Team.

Can I change my ticket date and time?
No. You cannot change the date, time, or stations on your train ticket.

If your plans change, cancel your ticket and buy a new one. Cancellation fees may apply. Please read the refund policy before you cancel.

Is my trip covered by insurance?
We do not offer insurance add-ons for train trips.

Check with the train carrier if any insurance is included. You may also buy travel insurance from an insurance provider.

Should I check-in earlier to board the train?
Most trains do not need check-in, but it is best to arrive 15–30 minutes before departure.

For high-speed, international, or security-check trains, come earlier. Follow the train carrier’s guidelines.

What happens if I lose my belongings on one of your trains or its station?
If you lose something on a train or at a station:

• Contact the train carrier’s lost and found as soon as possible.

You can also contact GCash Travel+ Customer Care Team for help reaching the carrier.

How do I contact the train carrier?
Go to the train carrier’s official website for phone, email, or social pages.

If you need help, contact GCash Travel+ Customer Care Team.