I transferred money from my GCash account to a bank or another e-wallet, but it was not received. What do I do?
Note: The information below applies to cases where bank transfers from your GCash wallet to other bank accounts or e-wallets were not received.
- For transfers initiated from your Bank App or E-Wallet to top up/cash in your GCash wallet, please refer to this Cash In article
- For transfer or withdrawal from your GSave account to GCash wallet, please refer to this GSave article
- For transactions made by scanning QR of merchant, please refer to this Scan to Pay article
Sometimes, bank transfers from your GCash Wallet may be delayed due to system timeouts or scheduled/unscheduled maintenance. We work with our partner banks daily to identify failed transactions and process the crediting.
If there’s a problem with your bank transfer, you will receive an SMS notifying you that the money will either be:
- Returned to your GCash Wallet within 1-2 business days, or
- Credited to the receiver’s Bank Account within 3-5 business days
*Weekends and holidays are not included
Note:
In cases of failed/unsuccessful Bank Transfer transactions, the total amount, including fees, will be credited back to your GCash account.
If you do not see the money returned to your GCash wallet or credited to the recipient's account after 5 business days, click here to ask for help.
Need more Help?
For other inquiries or concerns, check out the following articles:
- I sent money from my GCash to another GCash account, but the recipient didn't receive it. What should I do?
- I didn't receive my cash in/remittance in my GCash wallet
- Someone transferred to my bank using their GCash, but I didn’t receive it.
- I cannot transfer money to another bank using GCash. What do I do?
- My GSave withdrawal or deposit has not been reflected