Online payment or subscription error
If you see an error after you paid online or subscribed on a merchant's website or app, contact the merchant directly. They can update your order, explain the transaction, or help with refunds.
Note:
GCash is currently unavailable for online payments with some merchants. Click here to see the list of affected merchants.
If the merchant isn't on the list and you still can't pay online using GCash, try these steps:
- Make sure you have a stable internet connection
- Check if your GCash balance is enough
- Make sure you're within your Wallet and Transaction limits
- Troubleshoot your GCash app
If you still need help after checking these steps, you can click here to contact support. Our team will reach out to you.