Merchant didn't receive the payment and/or SMS when I used Scan to Pay. What do I do?
If the merchant did not receive your payment or the SMS confirmation after using Scan to Pay, here’s how to address the issue:
- Check Your Transaction History: First, verify your GCash Transaction history to see if the payment is recorded.
- If the Payment Is Reflected and the Merchant did not receive SMS Confirmation: If your purchase appears in your transaction history but the merchant still hasn’t received it or if the merchant did not receive an SMS, click here to ask for help. A customer service representative will contact you in 24 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: