Merchant didn't receive the payment and/or SMS when I used Scan to Pay. What do I do?

If the merchant did not receive your payment or the SMS confirmation after using Scan to Pay, here’s how to address the issue:

1. Check Your Transaction History: First, verify your GCash Transaction history to see if the payment is recorded.
2. If the Payment Is Reflected and the Merchant did not receive SMS Confirmation: If your purchase appears in your transaction history but the merchant still hasn’t received it or if the merchant did not receive an SMS, click here to ask for help. A customer service representative will contact you in 24 hours.

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