Multiple charges for scan QR payment

If you were deducted twice for one payment:

1. Confirm what’s seen in your transaction history.
2. Check the next steps below

Option A: Only one transaction

If you were charged twice but only see one in your history, the other payment is still being checked. 

The extra amount will be auto-reversed after 24 to 48 hours. Please wait for your refund. 

Option B: Two transactions

If both charges appear, please contact support on the GCash app:

1. Go to Transactions
2. Select your QR payment
3. Tap Get Help > “I was charged more than once for my transaction”

Important Reminders:

• File one ticket for EACH charge. Do not group them. Each charge has a unique Reference ID we need to track.
• This helps our team check with the merchant to find the valid payment and which ones we can refund.
• Attach a screenshot of each charge.
• Check your tickets. Usually, one will be rejected (the valid payment). The duplicate will be confirmed for reversal.