I was charged multiple times after using Scan to Pay QR. What do I do?

If you notice that you've been charged multiple times for a single transaction using Scan to Pay, here’s what you can do:

  1. Check Your Transaction History: Review your GCash transaction history to confirm the charges.
  2. Verify Payment Confirmation: Ensure that you did not receive multiple payment confirmations for the same transaction.
  3. Contact Customer Support: If you confirm the duplicate charges, click here to ask for help. A customer service representative will contact you in 24 hours.

 

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