I sent money to the wrong GCash account or number via Express Send. What should I do?

GCash transactions via Send Money are processed in real-time, and based on our Terms & Conditions, we cannot reverse or refund transactions once they’re completed. When you use Send Money, you are responsible for confirming the details of your transaction.

Steps you can take: 

• If you sent money to another person with a different number:
  Contact the person and politely ask them to send your money back
• If you sent money to your recipient’s old or inactive number:
  Please ask the recipient to request to have the funds transferred to their active account.

Tips before Sending Money:

1. Double-check the recipient’s mobile number and name before you confirm the transaction.
2. Use Send Money via QR to scan your recipient’s unique QR code—this reduces the chance of errors.
3. Update your contact list and select your recipient from your saved contacts or favorites. 

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