Online orders or auto debit payment refund or issues
For refunds, please contact the merchant directly. They handle:
- Order status
- Cancellations
- Changes to your order
- Incorrect details
- Other concerns
Note:
GCash only serves as the payment method. We don't manage orders or decide on refunds.
Refund instructions for Google and Apple subscriptions
Google
- Open Google Play Store and tap your profile picture
- Go to Payments & Subscriptions
- Tap Budget & Order History
- Tap Request a Refund
- Or, click here to file a refund
Apple
- Open App Store and tap your profile picture
- Go to Purchase History
- Tap Report a Problem
- Tap Request a Refund
- Or, click here to file a refund
For other merchants, please contact them directly. Their refund processes and policies may vary.