Tap to Pay payment not received
Before you proceed, check these first:
- For transactions labeled “Online Payment” that were made on a website or app but were not received or reflected, learn more here.
- For transactions labeled “Pay via Scanned QR” that were not received, learn more here.
If your NFC Tap to Pay transaction wasn’t received by the merchant
Confirm if it pushed through by:
- Checking your transaction history to see if the Tap to Pay transaction is posted.
- Checking if your GCash wallet was deducted for the transaction amount.
If you still need help with Tap to Pay, click here to contact support. Our support team will reach out to you within 24 hours.