InstaPay Advisory:

Starting July 4, 2026, InstaPay transfers will be lowered to Php 10 per transaction. Update your GCash app to the latest version to reflect the new fee.

GCash Help Center Help Center home page

Help Center

Customer
    Filipino

    Select Language

    English Filipino
    1. GCash Help Center
    2. Borrow
    3. GLoan
    4. GLoan issues

    Articles in this section

    • Why can't I apply or borrow from GLoan?
    • GLoan application error
    • GLoan payment error
    • Accidentally paid GLoan in full or more than amount due
    • Multiple charges for one GLoan payment
    • GLoan penalty after paying on time
    • GLoan monthly payment not reflecting
    • GLoan collection agency issue

    Promoted articles

    • How to verify my GCash account
    • Accepted IDs for GCash verification

    Articles in this section

    • Why can't I apply or borrow from GLoan?
    • GLoan application error
    • GLoan payment error
    • Accidentally paid GLoan in full or more than amount due
    • Multiple charges for one GLoan payment
    • GLoan penalty after paying on time
    • GLoan monthly payment not reflecting
    • GLoan collection agency issue

    Promoted articles

    • How to verify my GCash account
    • Accepted IDs for GCash verification

    GLoan collection agency issue

    Our partner collection agencies will call, text, or email you about unpaid dues. This helps you avoid late fees.

    If you have a negative experience with our collection agencies, click here to file a report. Our support team will reach out to you within 1-2 business days.

     

    Related articles

    How to pay GLoan dues

    How does GCash help with my GLoan payment?

    Who is the lender of my GLoan?

    Previous
    Next
    39051454205465
    Was this article helpful?
    Filipino
    GCash Help Center Help Center home page
    G-Xchange, Inc. (GXI) is regulated by the Bangko Sentral ng Pilipinas (www.bsp.gov.ph)
    Official GCash Website Privacy Notice Terms and Conditions Contact Us
    Copyright © 2026 GCash. All Rights Reserved.