Did not receive money from GCash transfer to bank
Bank transfers from GCash to your bank or e-wallet are done in real-time through InstaPay.
If you didn’t get the money in your bank, follow these steps:
Step 1: Check the transfer method
Confirm how you transferred money:
- For bank to GCash, refer here.
- For GSave partner banks, refer here.
- For GCash to bank, check the next step.
Step 2: Confirm if the account number is correct
Check the account number you sent money to. If you sent it to the wrong bank account, read this article.
Step 3: Check if you got an SMS
Delays may happen due to system issues or maintenance. If there’s a delay, you'll get an SMS telling you that the money will be:
- Returned to GCash in 1-2 business days, OR
- Credited to the bank account in 3-5 business days
*Business days don’t include weekends and holidays.
Step 4: Wait for your money
GCash works with your bank to identify failed transfers and ensure quick crediting of funds. In the meantime, monitor your GCash wallet or your bank/e-wallet to see if the money is credited.
If the transfer fails, the full amount + PHP 15 fee will be refunded to your GCash wallet.
Need more help?
If your money wasn’t returned after 2 business days, you can contact support on the GCash app:
- Tap Transactions
- Choose your Bank Transfer
- Tap Get Help > “I didn’t receive the money”
Our support team will reach out to you within 24-48 hours.