Need help?

Choose which channel best suits your needs:

Browse the Help Center

Find relevant articles or ask for more help

Chat with Gigi

Get instant information from Gigi or connect with a support agent

Call our Hotline

Available daily 8 a.m. – 5 p.m., with 24/7 support for urgent concerns like scams, fraud, lost or stolen phones, and unauthorized transactions.

For Globe and TM Mobile Subscribers: 2882 (toll-free)

For Globe Landline Users: (02) 7213-9999 (toll-free)

For All Networks:

Call via Internet Requires a stable internet connection and updated devices for good call quality. Allow mic in the browser when prompted, call will not start without allowing the mic.