Submit a ticket

Reminder: Before inputting your information, make sure you have your ID and documents ready. You may refer here for more information. Please make sure that all the information entered is consistent with your ID documents.


1. If you created a new verified account, do not fill out this form. Instead follow the instructions here.

2. Ensure to attach a Valid ID & accomplished form. Press here to download the form. Failure to do so will result to rejection.

You can use your GCash app to reply or get updates about your ticket. Log in to your app and go to Profile > Help > My Tickets. Tap here to learn more.

IMPORTANT: Please ensure you create a copy before proceeding to fill out these documents - BRD, GSLIDE.

Please ensure that the Country where you registered your GCash Account matches the Mobile Number you are experiencing the issue with.

Please do not include any spaces. Simply input the mobile number code. (ex. 63-XXXXX)

A Politically Exposed Person (PEP) is an individual with a public position in the Philippines, a foreign State, or an international organization.

Being the owner of the GCash account means you will be the one using the GCash account you are trying to verify.

Must be exact match with your registered GCash Accounts

Please enter your complete middle name in the format: Ex: "Santos"

Must be exact match with your registered GCash Accounts

Please enter your mobile number in the following format: 09xxxxxxxxx

IMPORTANT: Both accounts must be registered to the same Account Owner, otherwise it will be rejected.

Enter your date of birth in the this format YYYY-MM-DD

I have attached a Notarized Affidavit (required for Non-Fully Verified Old Accounts)

I have attached a clear copy of a Valid ID on the attachment section below (required)

I have attached a clear selfie holding my Valid ID on the attachment section below (required)

You may attach screenshots or files related to your concern.

Attach a photo of your valid government id both front and back

Add file or drop files here