Submit a request – GCash Help Center

Please choose your issue below

Your email address

Subject

Select the country where you registered your GCash Account

Please ensure that the Country where you registered your GCash Account matches the Mobile Number you are experiencing the issue with.

Mobile Number

Type your number without spaces and remove the first 0. Include the country code (e.g., 63-9xxxxxxxxxx).

Reason for Profile Update Request

Profile updates are only allowed for the reasons listed above. If you wish to transfer your account, you must delete it then create the new one under the correct owner.

Purpose of Opening

Employment Type

Employer or Business name

Are you PEP or Relative of the PEP?

A Politically Exposed Person (PEP) is an individual with a public position in the Philippines, a foreign State, or an international organization.

Are you a Beneficiary Owner of the Account?

Being the owner of the GCash account means you will be the one using the GCash account you are trying to verify.

Expected Monthly Transaction Amount

Salutation

First Name

Must be exact match with your registered GCash Accounts

Middle Name

Please enter your complete middle name in the format: Ex: "Santos"

Last Name

Must be exact match with your registered GCash Accounts

Birth Date

Your account type

Old GCash Mobile Number

Please enter your mobile number in the following format: 09xxxxxxxxx

Please share your other fully verified Cash Account where we can transfer the funds and services from the account for closure

In case your account has remaining funds or linked financial services such as loan, we will transfer the balances to this account

Date of birth

Enter your date of birth in the this format YYYY-MM-DD

What was the email registered to your old account?

Amount to be transferred from old to new account

Did you perform Account Recovery?

To learn more visit: https://help.gcash.com/hc/en-us/articles/9059222758041-Can-I-change-my-mobile-number-linked-to-my-Gcash-Account-

Notarized Affidavit (for funds 1k and above)

I have attached a Notarized Affidavit (required for Non-Fully Verified Old Accounts)

Valid Government Issued ID (eg. SSS ID, UMID, Driver's License, Passport, etc.)*

I have attached my valid ID and selfie with the valid ID. I understand that GCash can only facilitate my inquiry upon submission of these requirements.

Selfie holding your valid ID which clearly shows the details.

I have attached a clear selfie holding my Valid ID on the attachment section below (required)

Please share what happened or add other information about your concern

You may attach screenshots or files related to your concern.

Either latest government ID with updated surname or marriage certificate

Copy of Birth Certificate or Valid Government ID

Photo of valid government ID

Attach a photo of your valid government id both front and back

Legal document as proof of change name

Attachments(optional)

Add file or drop files here

IMPORTANT: