Submit a request – GCash Help Center

Submit a ticket

Reminder: Before inputting your information, make sure you have your ID and documents ready. You may refer here for more information. Please make sure that all the information entered is consistent with your ID documents.

Important:

1. If you created a new verified account, do not fill out this form. Instead follow the instructions here.

2. Ensure to attach a Valid ID & accomplished form. Press here to download the form. Failure to do so will result to rejection.

You can use your GCash app to reply or get updates about your ticket. Log in to your app > Tap "Help" on the upper right > "Your conversations". Tap here to learn more.

IMPORTANT: Please ensure you create a copy before proceeding to fill out these documents - BRD, GSLIDE.

GCash Help Center
Submit a request

Please choose your issue below

Your email address

Your Email address

Select the country where you registered your GCash Account

Please ensure that the Country where you registered your GCash Account matches the Mobile Number you are experiencing the issue with.

Mobile Number

Please do not include any spaces. Simply input the mobile number code. (ex. 63-XXXXX)

Reason for Profile Update Request

Purpose of Opening

Employment Type

Employer or Business name

Are you PEP or Relative of the PEP?

A Politically Exposed Person (PEP) is an individual with a public position in the Philippines, a foreign State, or an international organization.

Are you a Beneficiary Owner of the Account?

Being the owner of the GCash account means you will be the one using the GCash account you are trying to verify.

Expected Monthly Transaction Amount

Salutation

First Name

Must be exact match with your registered GCash Accounts

Middle Name

Please enter your complete middle name in the format: Ex: "Santos"

Last Name

Must be exact match with your registered GCash Accounts

Birth Date

Your account type

Old GCash Mobile Number

Please enter your mobile number in the following format: 09xxxxxxxxx

New GCash Mobile Number [MUST BE VERIFIED]

IMPORTANT: Both accounts must be registered to the same Account Owner, otherwise it will be rejected.

Date of birth

Enter your date of birth in the this format YYYY-MM-DD

What was the email registered to your old account?

Amount to be transferred from old to new account

Did you perform Account Recovery?

To learn more visit: https://help.gcash.com/hc/en-us/articles/9059222758041-Can-I-change-my-mobile-number-linked-to-my-Gcash-Account-

Notarized Affidavit (for funds 1k and above)

I have attached a Notarized Affidavit (required for Non-Fully Verified Old Accounts)

Valid Government Issued ID (eg. SSS ID, UMID, Driver's License, Passport, etc.)*

I have attached a clear copy of a Valid ID on the attachment section below (required)

Selfie holding your valid ID which clearly shows the details.

I have attached a clear selfie holding my Valid ID on the attachment section below (required)

Please share what happened or add other information about your concern

You may attach screenshots or files related to your concern.

Either latest government ID with updated surname or marriage certificate

Copy of Birth Certificate or Valid Government ID

Photo of valid government ID

Attach a photo of your valid government id both front and back

Legal document as proof of change name

Attachments(optional)

Add file or drop files here