Reminder: Before inputting your information, make sure you have your ID and documents ready. You may refer here for more information. Please make sure that all the information entered is consistent with your ID documents.

Important:

1. If you created a new verified account, do not fill out this form. Instead follow the instructions here.

2. Ensure to attach a Valid ID & accomplished form. Press here to download the form. Failure to do so will result to rejection.

You can use your GCash app to reply or get updates about your ticket. Log in to your app and go to Profile > Help > My Tickets. Tap here to learn more.

Submit a ticket

Please choose your issue below

Your email address

GCash-registered Full Name

Please enter your complete name.

Select the country where you registered your GCash Account

Mobile Number

Please do not include any spaces. Simply input the mobile number code. (ex. 63-XXXXX)

Will you tell us what happened?

Where did it come from?

Can you provide the Mobile Number?

Can you provide the Email Address?

Please enter your mobile number in the following format: xxxxx@xxx.com

Can you provide the Website?

What social media platform did you encounter the attempt?

Specify here.

Can you provide the Name/Information/Link?

Kindly provide all the details that will help us assist you with your concern.

You may attach screenshots or files related to your concern.

Recipient 's Gcash Number/Bank Account#

For Bank Account Numbers, please input only the last 4 digits of the account.

Recipient's Full Name/Institution/Bank Name

GCash Reference Number

Please make sure that the information entered is correct. Do not include any spaces. Simply input the reference number, usually 13 digits

Other Transaction Number (if any)

Your Email address

Type of Scam

What kind of modus happened in the unauthorized transaction? *

Attachments

Add file or drop files here