Submit a request – GCash Help Center

Submit a ticket

Reminder: Before inputting your information, make sure you have your ID and documents ready. You may refer here for more information. Please make sure that all the information entered is consistent with your ID documents.

Important:

1. If you created a new verified account, do not fill out this form. Instead follow the instructions here.

2. Ensure to attach a Valid ID & accomplished form. Press here to download the form. Failure to do so will result to rejection.

You can use your GCash app to reply or get updates about your ticket. Log in to your app > Tap "Help" on the upper right > "Your conversations". Tap here to learn more.

IMPORTANT: Please ensure you create a copy before proceeding to fill out these documents - BRD, GSLIDE.

GCash Help Center
Submit a request

Please choose your issue below

Your email address

GCash Registered Full Name

Please enter your complete name.

Mobile Number

Please do not include any spaces. Simply input the mobile number code. (ex. 63-XXXXX)

Concern Category

GPO Mobile Number (old)

Please enter your mobile number in the following format: 09xxxxxxxxx

GPO Mobile Number (new)

IMPORTANT: Both accounts must be registered to the same Account Owner, otherwise it will be rejected.

Complete Address of Branch(optional)

Please include region and major island group (Luzon, Visayas, or Mindanao) ex. 999 General Luna St, ABC Village, Brgy 999, Bacoor City, Cavite, Luzon.

Valid ID

GCash Pera Outlet ID(optional)

Store Name(optional)

Your Email address

Please share what happened or add other information about your concern

You may attach screenshots or files related to your concern.

Attachments(optional)

Add file or drop files here