Submit a ticket

Reminder: Before inputting your information, make sure you have your ID and documents ready. You may refer here for more information. Please make sure that all the information entered is consistent with your ID documents.


1. If you created a new verified account, do not fill out this form. Instead follow the instructions here.

2. Ensure to attach a Valid ID & accomplished form. Press here to download the form. Failure to do so will result to rejection.

You can use your GCash app to reply or get updates about your ticket. Log in to your app and go to Profile > Help > My Tickets. Tap here to learn more.

All requests in CXM will be coursed through this form. Ensure that all requirements are intact, you may download a copy of the requirements document HERE.