My online subscription or GCash payment did not reflect. What should I do?
To check if your subscription or GCash online payment transaction went through, please go to your GCash Transaction History.
If your GCash wallet was deducted for your online payment or subscription but the transaction is still pending, select your chosen payment method for further support:
If you’re trying to subscribe to recurring payments via automatic deduction from your GCash account, click here to ask for help, A customer service representative will contact you within 24 hours.
Common auto debit merchants include Google, Apple, Spotify, Netflix, and Disney+
If you’re trying to pay directly to a merchant from your GCash account, click here to ask for help. A customer service representative will contact you within 24 hours.
Common direct payment merchants include Cebu Pacific, Philippine Airlines, Klook, Shein and Shopee.
If you’re trying to pay by linking your GCash account to a merchant's platform for recurring transactions without re-entering credentials, click here to ask for help. A customer service representative will contact you within 24 hours.
Common link and pay merchants include Grab, Angkas, and Moveit
Need more Help?
For other inquiries or concerns, check out the following articles:
- My online subscription or GCash payment did not reflect. What should I do?
- I was charged more than once for my online payment or subscription in my GCash account. What should I do?
- I have a problem with my order or service from my online subscription or GCash payment. What should I do?
- I want a refund for my online payment or subscription using my GCash account. Where can I get it?