It is important that we regularly monitor the subscriptions and purchases made in the Google Play Store. Click here to know more about how to manage your GCash online payments on Google Play.
- How do I request for cancellation of a subscription payment?
- How do I request for a refund?
- How do I report a possible fraud transaction?
How do I request for cancellation of a subscription payment?
Subscriptions made on the Google Play Store are automatically renewed. To cancel a subscription, you can do so manually or request for cancellation through these methods:.
- Google Play Cancellation Service Form:
Click here for the cancellation service option from Google Play Store.
- Google Play Store Subscription Page:
Click here for the step by step guide on how you can unsubscribe from the Google Play Store subscription page.
How do I request for a refund?
Refunds are based on the policies and terms and conditions of both Google Play and the Developer of the app you subscribed to:
- Google Play Store Website:
Request for a refund on the Google Play website.
- App Developer:
You may contact the developer directly. For more information, click here.
How do I report a potential fraud transaction?
If you experienced an act of fraud from another user, you may fill out the complaint form here. Filling out this complaint form is a requirement for GCash to officially process your complaint regarding your person to person transaction. Once you've filled it out, have it notarized and send the form along with your concern to us by submitting a ticket. For more information, click here.
Once GCash has received the duly filled out official Dispute Form, GCash will conduct a thorough investigation for the transaction. GCash will endeavor to complete the investigation within 5 working days from the date of receipt of the complete documents and requirements.