I don’t recognize this Pay Online transaction or subscription in my GCash. What do I do?

If you see an unfamiliar charge on your account, it might be linked to a previous subscription or free trial with auto-debit from platforms like Google Play Store or Apple Store.

Here’s what you can do:

  1. Review Subscriptions: Regularly check your apps for any active subscriptions or auto-payments.
  2. Identify Unauthorized Charges: If you don’t have any subscriptions, read more about how to spot and report unauthorized transactions.

If you need to cancel a subscription or unlink your GCash account, click here to ask for help. A customer service representative will contact you in 24 hours.

 

How to Cancel Subscriptions

Google Play Store

  1. On your Android device, go to Google Play and tap your account on the upper right
  2. Select Payments and Subscriptions > Subscriptions
  3. Select the subscription you want to cancel
  4. Tap Cancel subscription
  5. Answer why you’re canceling the subscription. Tap Continue
  6. Read through the details and tap Cancel subscription

You will be redirected to the subscription page of the app, where it will show that your subscription has been "Canceled."

Note:

When you uninstall the app, your subscription won't cancel.

 

App Store

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Spotify

  1. Open a web browser and log in to Spotify
  2. Tap Manage your Subscription
  3. Select Cancel subscription

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      4. Continue through to the confirmation page

Your Premium stays until your next billing date, then your account switches to free.

Note:

If you cancel during a zero-priced free trial period, your account will switch over to our free service immediately. Zero-priced free trials can't be reactivated.

Netflix

  1. Open a web browser and log in to Netflix
  2. Go to your profile picture and select Account
  3. Tap Manage Membership > Cancel Membership
  4. Read the details of your cancelation and select Finish Cancellation


Foodpanda 

  1. On your Foodpanda app, tap Account
  2. Select Subscription > I would like to unsubscribe

After canceling your subscription, you can still enjoy its benefits until the end of your current subscription period.

If you still need help in canceling your subscription, click here to ask for help. A customer service representative will contact you in 24 hours.

 

Need more Help?

For other inquiries or concerns, check out the following articles:

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