Am I allowed to cancel my GGives loan?

You can request a cancellation or refund of your GGives loan IF:

• The merchant's refund or cancellation policy allows you to return or refund the item/s you purchased
• You are able to initiate your request before your GGives loan due date and within 30 calendar days from the date of your transaction
• 100% of the transaction amount must be for cancellation

To cancel a GGives loan, here’s what you can do:

1. Coordinate with the partner merchant for your refund/GGives payment cancellation request
2. Once everything is settled with the merchant, they can contact GCash via the dedicated support channels given to them

If your loan cancellation request is beyond 30 calendar days from the transaction or the request is for a partial refund only, the amount for refund (equal to your loan amount) will be counted as an advance payment to your GGives loan. You will receive any excess amount to the remaining loan in your GCash wallet.

For any inquiries, click here to ask for help and a customer service representative will be in touch within 1-2 business days.

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