Standard Insurance

Pet Health by Standard Insurance is a pet health plan that provides financial protection when unforeseen circumstances arise such as when a pet gets ill or gets into an accident. Most of the time, treatment involves significant costs, and the plan is designed to cover for the majority of the eligible vet expenses involved in treatment such as consultation, diagnostic tests, medication and hospitalization/confinement.

What are the benefits of Pet Health by Standard Insurance?

Who is eligible for Pet Health by Standard Insurance?

You are eligible if you are an owner of any breed of domestic cats and dogs and if the:

• Pet owner is of legal age
• Pet is at least 8 weeks old and below 9 years of age
• Pet should be residing and under direct care of the Policy Holder
• Pet is not used for commercial or occupational purposes including but not limited to racing, breeding, organized fighting, law enforcement and guarding.

How do I apply for Pet Health by Standard Insurance?

Here is a summary of steps on how to apply for Standard Insurance Pet Health

CLAIMS

How do I file a claim for Pet Health by Standard Insurance?

To send a claim send an email to claims.pethealth@standardinsurance.com with the following documents:

1. Completed Claim Form signed by you and your Vet 
2. Itemized invoice showing all vet expenses paid in full
3. Consultation notes
4. Complete Veterinary history of your pet

Note: Standard Insurance will process your claim in 3-10 business days

FAQS

How do I cancel my policy for Pet Health by Standard Insurance?

You may cancel your policy at any time by contacting our customer service team at (02) 8845- 1111 or by emailing ginsure@standard-insurance.com. The cancellation will be effective once we provide you our confirmation of your cancellation request.

Cancellation of policy during 21 day cooling-off period

If you cancel your policy during the 21 day cooling-off period, provided that no claim is/has been made by you, we will refund any premium paid by you since commencement or renewal, less any transaction costs incurred by us which we are unable to recover, and any taxes or duties that we are unable to refund. You cannot return your policy during the cooling off period if a claim is/has been made by you.

Cancellation of policy after 21 day cooling-off period

If you cancel the policy for whatever reason after the cooling off period and you have paid the annual premium in full, provided no claim has been made, we will refund the premium less:

• The amount covering the period you were insured for;

• The cancellation fee of (which will not be deducted if your cancellation is due to your Pet passing away); and

• Any government or statutory charges we are unable to recover. If you have been paying your premium by installments, there is no premium refund (including for any remaining days of a current installment period). No further premium installments will be deducted

Cancellation of policy for whatever reason

If you cancel your policy for whatever reason (other than your Pet passing away) after having made a claim, no premium refunds are payable and the remaining premium for that Policy Period must be paid if it has not already been paid. Any outstanding premium may be deducted from any claim payment owed, or alternatively, charged to your nominated bank/credit card account. This clause survives termination of contract. 

Cancellation of policy due to death

If you cancel your policy because your Pet has passed away and after having made a claim, your policy will be cancelled in the same way as set in ‘Cancellation where no claims have been made.

Any cancellation refund due will be processed in 10-15 business days.

Can I own multiple policies?

Yes, there are no limits to the number of pets you can insure

Can I upgrade my policy?

No, you cannot upgrade your current policy.

Can I buy this policy for someone else’s pet?

No, the owner of the pet should be the person to apply for the policy