Cashed in to the wrong number through GPO
If you cashed in to the wrong GCash account through a GCash Pera Outlet (GPO), getting your money back depends on the recipient.
The transaction is done in real-time—you must check your transaction details before sending.
GCash can only reverse transactions if the account is inactive or not in use.
Here's what to do:
If you sent money to the wrong person
Contact them and ask them to send your money back.
If you sent money to an old or inactive number
Contact the person and politely ask them to send your money back.
If you don’t receive any reply, you may click here to contact support. Note that refunds will be on a best-effort basis.
Our support team will review your request. You can expect an update within 1-3 business days.