Our Mastercard self-help options via our Hotline is taking a break from July 12, 2022 to July 18, 2022 to make way for a scheduled system maintenance. You may still be able to reset your GCash Mastercard PIN via the GCash App during the activity period.

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GCash Help Center
Getting Started
Let's Help You Get Verified

Let's Help You Get Verified

Let's Help You Get Verified

Unable to Verify your Account
How do I get Fully Verified?
How to verify via the GCash Help Center verification channel
How to verify via Offline Partner (Villarica Pawnshop)
How can I get Fully Verified if I am a Filipino 18 years old and above?
What are the additional ways to verify my GCash account?
What should I do if my verification failed?
Why do I need to take a selfie to verify my account?
What are the IDs I can submit to get verified?
How do I edit my profile?
How can I get Fully Verified if I am a Foreign National?
How can I get Fully Verified if I am a minor?

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