Our Mastercard self-help options via our Hotline is taking a break from July 12, 2022 to July 18, 2022 to make way for a scheduled system maintenance. You may still be able to reset your GCash Mastercard PIN via the GCash App during the activity period.

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GCash Help Center
Account Management
Troubleshooting

Troubleshooting

Troubleshooting

I am having errors linking my GCash Mastercard. What can I do?
Can I change my mobile number linked to my Gcash Account?
How Do I transfer ownership of my GCash account?
I can't log in my GCash App. What should I do if I have an iOS device?
I can't log in to my GCash App. What should I do if I have an Android device?
How can I log in to another GCash account? You have already logged in to the other GCash Account using your device in the past
How can I log in to another GCash account? It is the first time you are logging in to another GCash Account using the device
How can I verify and update my email address?
I can't log in to my GCash App. What do I do?
How can I fix common GCash App issues?
Can I use GCash overseas?
How can I delete my GCash account?
How can I log in to another GCash account?
How do I remove GCash as payment method in Lazada?
DSWD Social Amelioration Program GCash Disbursement
What are the fees I may encounter in GCash?
Opt-Out of GCash Marketing SMS
Why am I being charged with Maintenance Fee?
How do I check my GCash App version?
How can I edit “My Favorites” on my App Dashboard?

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